Omni Risk Fraud Analyst (9 Month Contract) Vancouver, Bc

Description & Requirements
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
About The Role
As part of the Asset Protection department, the Omni Risk team’s core responsibility is to identify and address risk exposures to lululemon’s digital revenue streams especially around fraud and abuse. The team works cross-functionally and leverages different systems & technologies to drive fraud detection and mitigation across all lululemon global ecommerce sites. This role is critical in supporting the team’s data-based risk detection approach by providing actionable insights to fraud drivers and reporting.
Responsibilities

• Identify themes and trends based on analysis of confirmed fraud/chargeback data; deliver actionable insights on drivers and propose recommendations on mitigation strategies
• Analyze order lifecycle from an Omni Risk lens, incorporating multiple data sources, to identify potential fraud process and technology gaps impacting the business and recommend fixes
• Support the team with adhoc analysis, reporting and/or manual review as needed
• Quantify new and evolving fraud risks and supports in storytelling to internal and/or cross-functional partners
• Designs, builds and disseminates reports, dashboards and visualizations of key metrics to measure performance against Omni Risk business goals
• Tracking and reporting of Omni Risk processes so as to comprehensively and consistently capture team output. Support with documentation of Omni Risk processes

Requirements

• 2-3 yrs relevant experience preferred
• Knowledge of ecommerce fraud and/or Asset Protection concepts and processes preferred
• Experience with data visualization (Power BI, Excel, Tableau, etc.)
• Acknowledges the presence of choice in every moment and takes personal responsibility for their life
• Experience with applying data analytics to optimize business processes and outcomes
• Strong experience with MS Office suite to include Excel, PowerPoint, Access, etc.
• Excellent interpersonal skills: ability to build trusting relationships, collaborate and communicate fluently with internal and cross-functional partners

must haves

• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
• Foster connection by putting people first and building trusting relationships.

Compensation And Benefits Package
At lululemon, investing in our people is a top priority. We believe that when life works, work works. In addition to our competitive Total Rewards offering, we also have personal and professional development offerings. Our offerings recognize our teams for their performance and support whole person development, including support for employees on how to grow their career:  

• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)
• Fitness & yoga classes
• Savings and retirement plan matching
• Parenthood top-up
• Paid time off
• Extended health and dental benefits, and mental health plans
• Generous employee discount

Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
Authorization to work in Canada is required for this role