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Officier À La Fraude
Company | RBC |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking,Financial Services |
Expires | 2023-08-12 |
Posted at | 9 months ago |
Come Work with Us!
- Analyser et atténuer les risques liés aux applications de crédit et aux alertes des prêts
- Effectuer les appels sortants pour la vérification des dossiers reçus.
- Utiliser les capacités analytiques pour détecter les risques de fraude et prendre des mesures appropriées concernant les applications frauduleuses potentielles.
- Enregistrer et envoyer tous les fichiers suspects au Service Central des Enquêtes
- Horaire de lundi à samedi de 8h à 20h
- Compétences en communication interpersonnelle et en résolution de problèmes ;
- Être Bilingue en Français et en Anglais, le titulaire de ce poste doit parler couramment l’anglais afin de servir la clientèle anglophone de la collectivité
- Un minimum de 12 mois de service à la clientèle, de préférence dans un environnement lié à la fraude.
- Capacité à prendre une charge de travail et de travailler sous pression, en priorisant plusieurs tâches simultanément tout en vous engagent à offrir une expérience client hors-pair.
- Record and refer all suspicious files to CIS for review
- Use in-depth fraud understanding to Investigate fraud alerts on loan applications
- Perform outbound calls to validate application details
- Review NDB alerts and update notifications accordingly
- Review notes and pertinent application details
- At least 12 months experience in client service or fraud related environment
- Proven interpersonal communication and problem resolution skills
- Bilingual in French and English at a professional level in both languages, as this role requires fluency in French and English in order to serve our clients in the community with English speaking needs
- Able to work a set shift of 8:00am to 8:00pm Monday to Saturday
- Ability to handle with confidence a high workload environment, while prioritizing and multitasking with a commitment to delivering superior client experience
- Mortgage related Fraud experience
- Able to navigate between multiple windows-based applications systems
- Citadel, Casper, Linx, EIM, Camps, IRIS, Synergy
- Continued career advancement opportunities
- Ability to make a difference and lasting impact
- Exposure to strong mentorship and leadership examples
- A comprehensive Total Rewards Program including bonuses and flexible benefits
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