Member Services Director Jobs

The Alberta Dental Association (ADA) is the voice of almost 3000 dentists in Alberta. The ADA serves, represents, and advocates for the dental profession of Alberta, and promotes dentistry within the community as well as optimal oral health as an integral part of general health for all Albertans.

The Position

You’re a knowledgeable and respected leader, looking for an opportunity to apply your energy and talents in helping establish and grow a new health professional association. With a keen eye for detail and commitment to exceptional quality, you are comfortable with taking on diverse new challenges in a fast-paced environment and working as a team to get things done.

Reporting to and working closely with the CEO, the ADA’s Member Services Director will lead the ADA’s programs and services for its valued members.The Member Services Director is an ambassador of the ADA – they regularly engage with ADA’s members, the public, and our partners to listen, learn, engage, inform, educate, and inspire others to get involved with the ADA.

The ideal candidate is a natural leader and possesses great analytical, communication, relationship, and negotiation skills, and is adept with program, budget, and project management.

This is a newly created role. It is a full-time, permanent position, with some flexibility with daily work hours.

Location: Staff of the ADA will work remotely until a physical office space is secured in Edmonton, Alberta. The ability to travel within the province (and potentially nationally), is required.

Responsibilities

The Member Services Director is a key leadership role with the ADA. Our members are why we exist! As such, the Member Services Director is relentlessly focused on building and growing world-class, high quality and highly valued programs and services for ADA members and their dental care teams.They do this by:

• Working with the Experience Manager to create and deliver member programs and benefits that enhance the member experience and encourage retention
• Maintaining the Find a Dentist database on the ADA website
• Maintaining currency of knowledge and awareness of cutting-edge member services and programs through research, environmental scanning and outreach
• Assist with the planning and execution of the ADA’s annual conference and annual general meetings with members
• Developing member resources, annual membership recruitment activities, and non-dues revenue generation
• Seeking to fully understand member priorities and communicating effectively with partners and stakeholders
• Conducting member surveys and collecting feedback to inform the ADA’s programs, priorities and ongoing improvement efforts
• Managing the member registration database
• Overseeing all phases of membership support, including the development and administration of the membership registration and renewal processes
• Contributing to the development and execution of strategic communication planning and marketing campaigns, and member communication and engagement initiatives
• Working with the Communications Director and Experience Manager to develop timely, appropriate and effective communications for members (including newsletter articles, social media content and blog posts)
• Receiving and responding to member, non-member, public and other stakeholder inquiries in a timely and responsive manner, and providing the right information at the right time
• Establishing and growing new partnerships with service providers to deliver more value for members

Additional Skills & Attributes

• Excellent written and verbal communication skills, and well-developed presentation and facilitation skills
• Excellent organizational and time management skills; outcomes-oriented
• Strong analytical capability; excellent attention to detail; demonstrated commitment to high quality work
• Ability to work in a collaborative and self-directed manner
• Strategic thinker with proven leadership skills
• Strong interpersonal skills; ability to work with a diverse group of professionals; passion for delivering exceptional customer service and enhancing the member experience
• Ability and willingness to work on all phases of project management (including scheduling and preparing for meetings; recording of minutes; developing project plans; overseeing contracts; monitoring and tracking deliverables; presenting to key internal and external audiences; as well as preparing public reports for a website.)

Education and Experience

• Bachelor’s degree in business administration, communications, or a related field from a recognized academic institution. An equivalent combination of education and experience will be considered.
• Minimum of 3 to 5 years of experience with member services with a professional association. Experience working with the dental profession and/or insurance industry is an asset.
• Exceptional communication skills, both written and verbal, interpersonal, analytical, problem-solving, negotiation, and public relations skills. Conflict resolution training is an asset.

How to Apply

Interested candidates are to submit their resume and cover letter to [email protected]. Only candidates selected for an interview will be contacted.

The closing date for this competition is May 1, 2023.