Member Service Representative - Callingwood Branch

Salary Range: $20.07 - 25.08 per hour
Posting Closes: May 12th, 2023 - end of day
Additional Information: Part-time - Guaranteed a minimum of 20 hours per week

• Monday to Saturday operating hours

Did you know that Servus Credit Union is Alberta's largest credit union and is ranked #1 in Canada on Forbes’ World’s Best Banks list for 2022? We're embarking on a journey toward a bold new future for Servus Credit Union and in order to be the best, we need the best people doing their best work. Gone are the days of status quo as we build out a gutsy and driven workforce who can take Servus to the next level - if this sounds like you, then we'd love to chat!
Join Our Team!
Servus is growing! We are looking for a part-time Member Service Representative at our Callingwood Branch.
Servus's customers are also our member-owners, so we call our Customer Service Representatives, Member Service Representatives. You play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.
More specifically, the scope of your responsibilities will include, but are not limited to:

• Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
• Contributing positively to branch morale and a cohesive work environment
• Understanding member needs and identifying opportunities to promote Credit Union products and services – referring them to appropriate team members and external partners as required
• With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
• Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
• Achieving or exceeding assigned sales and referral goals
• Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union

Requirements
To qualify, you must have customer service or sales experience, cash-handling experience, and a high school diploma.
Although not required, the following experience, education/certificates are valuable assets:

• Post-secondary education in Finance (or related studies)
• Previous experience working with a financial institution

Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.
Most importantly, we are looking for candidates with enthusiastic energy, impeccable communication skills, and who are effortless in building rapport with our members. If you are a positive, organized, and detail-oriented person looking for a long-term career growth, then we encourage you to apply!
Benefits
By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential. Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:

• A total rewards strategy that includes recognition for a job well done
• Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees
• Learning options that support lifelong learning and career-building opportunities
• A supportive and engaging working environment
• Opportunities and support for volunteering in local communities and abroad
• Benefits that lead the field

Here are some of the benefits that our employees love:

• Group retirement program available after only 3 months
• Flexible spending account to purchase additional health or personal wellness items
• Wellness initiatives
• Employee and family assistance plan
• Group benefit coverage including extended health care coverage, travel insurance, dental plans, and specialized medical coverage
• Recognition for years of service
• Minimum 3 weeks' vacation and vacation purchase program
• Disability programs
• Financial product benefits available immediately
• Incentive pay program
• Other leaves including parental, emergency days, and critical care days
• Employee financial services team available to help you reach your financial goals
• Reward programs

As Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we provide … with a few additional perks!
Additionally, Servus has introduced a new flexible hybrid work model which consists of a combination of working in the office and working remotely. The hybrid approach provides employees with more flexibility, while still allowing employees to connect in person and remotely and building upon the culture that makes Servus such a great place to work.
Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success. If you want to join a team of community leaders passionate about making an impact, apply now!
Next Steps
Click on the link below to apply for this amazing opportunity. If you're shortlisted, you'll hear from us after the posting closes. Should you require an accommodation during the application and selection process, send us a quick email at [email protected] with the position and location you're interested in. Thanks for applying with Servus Credit Union; we look forward to learning about you and your experience!
Servus Credit Union is an equal opportunity employer and employs personnel without regard to race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation.