Manager, Product Marketing Jobs

Ada was founded on land that is the traditional territory of the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples and is home to many First Nations, Inuit, and Métis peoples. We also acknowledge that Tkaronto is covered by Treaty 13 with the Mississaugas of the Credit, and the Williams Treaties signed with multiple Mississaugas and Chippewa bands.

At Ada, our mission is to deliver an AI platform that makes it easy for businesses to automatically resolve the most customer support inquiries with the least effort. Our vision is a world where customer support experiences are great for everyone.

Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx .

Reporting to the Director of Product Marketing, we are looking for a results-driven and collaborative Manager, Product Marketing, to join our fast-paced, growing team. This role will be primarily involved with taking new products and features to market, including close collaboration with our product, marketing, and sales enablement teams.

About You

• You are a strong communicator and team leader.
• You have 2-5 years of experience in B2B SaaS, with a preference for product management or marketing experience.
• You are creative, proactive, and agile.
• You have experience marketing to highly technical partners and/or customers.
• You possess 3+ years of experience leading high-performing product marketers.

Outcomes

• Get to know our products inside and out to deeply understand how Ada uniquely provides value to the market.
• Plan and execute go-to-market projects including close alignment with fellow product marketing managers, product management, brand, demand generation, and revenue enablement teams.
• Become an expert on our buyer personae and consult our product team with a data-backed voice of the customer to fuel our growth.
• Collaborate with the demand generation and brand teams to develop marketing campaigns, events, and resources that drive pipeline and revenue for Ada.
• Learn the competitive landscape and products inside-out so that you can effectively position our products in the market as well as arm client-facing teams.
• Work with cross-functional departments, including sales, marketing, and product management to synthesize a compelling message and position for external and internal audiences.

Benefits

• Life insurance
• Wellness account
• Unlimited vacation
• Employee and family assistance plan
• Extended health coverage
• Competitive salary and generous stock option plan
• Dental/optical/travel insurance

Perks

• Remote-first, In-person friendly work environment with WFH budget
• Development opportunities
• In-house social worker
• Paid parental leave for Canadian and U.S. residents
• Flexible work schedule

About Us

Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.

Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.

The expected salary range for this position is $119,00 - $170,000. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

About Us

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.

Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.