Manager, Product Management Service

Manager, Product Management Service: Mercedes-Benz Canada needs stars like you

What it means to be a star

Without the stars that represent a team, a brand alone is incomplete.

Mercedes-Benz Canada represents not only the world’s oldest automotive brand, but one that is at the cutting-edge of sustainability, design, technology, fashion and popular culture.

The iconic three-pointed star is always looking for the best and brightest to support its growth as a true luxury brand.

We are seeking individuals who want to be in the driver’s seat of this transformation, working alongside talented colleagues who represent the Mercedes-Benz values and who are ready to add their talent to the brand’s ever-evolving story.

How your role will add to the story:

You will support the growth of the MBC Customer Pay business in the area of Dealer facing programs such Dealer Development, Collision, Accident Management and Service Contracts. Will be the lead on topics related to digitalization with the Digital House Team; Coordinate programs with all vendor partners, including Daimler and local suppliers and develop programs in partnership with GSP and the Dealers that align to strategic objectives and meet or exceed revenue growth targets for MBC.

A day in the life

Dealer Development

• Dealer adoption of key technologies to digitalize the service process and participation in key programs such as Express Service.
• Lead the coordination of Service Process optimization with the Dealer Development Manager
• Track Dealer capacity and forecast future needs based on demand from CP + Warranty.
• Support the launch of Horizon new concept launch.
• Achieve Dealer efficiency gains by implementing a continuous improvement mindset.

Collision Program

• Oversee the implementation of the Collision Program
• Work with external vendor on audit and coaching program for Certified Collision Centers.
• Support Dealers with inquiries regarding Collision partner selection.
• Support the market analysis and planning of the network by identifying capacity and coverage gaps.
• Identify KPIs to steer business to maximize parts revenue.

Service Contracts

• Collaborate with other departments and MBFS to ensure that Service Contract offerings are integrated into sales processes and customer offerings.
• Manage the program offerings and ensure pricing, models and requirements are updated.
• Work with IT and external vendor to optimize ASSET and interfaces with other systems to improve day to day processes and workflow.
• Collaborate with RSMs, Network and Dealers to ensure that Service Contracts are included in the Sales and Service processes.
• Oversee the Service Contracts Program for Mercedes-Benz Canada

Digital and Ecommerce

• Support Digital House team on vendor management topics.
• Collaborate with Digital House on Ecommerce solutions linked to DSE.
• Collaborate with the Digital House team on Digital Service, MMC and Digital Retail strategies and ensure that Customer Services priorities are taken into account.

People Management

• Drive high performance by setting clear goals and expectations
• Create a positive team culture and spirit of winning that increases moral, retains people while still achieving objectives
• Mentor, coach and manage the team

Testimonials from several Mercedes-Benz Canada stars, from an intern to an executive:

“Mercedes-Benz is more than a car brand; it’s a futuristic, technological brand continuing to research and evolve its strategy as a digital and luxurious company, all while championing sustainable initiatives.”

“This company grants its members the opportunity to professionally grow and discover the extent of the brand and its presence in all countries. You are granted the opportunity to drive innovation in several sectors, as this company allows you to take your career wherever you like with our very robust framework of opportunities, whether it’s rotations, international assignments, education programs and more.”

“As an intern, I feel a great sense of responsibility and accountability at Mercedes-Benz. The high level of responsibility and contribution found in our internship programs is unlike my experience anywhere else.”

“Most people, if not everyone, seek a great balance of life at work and outside of it. At Mercedes-Benz, not only does your work life grant you exciting opportunities, but you are also afforded great understanding of your time outside of work - including the right to disconnect.”

“Working for Mercedes-Benz, it’s certainly the brand and the pillars - but at the end of the day, once you’re in, it’s about the people, the experience, diverse cultures and backgrounds, everyone’s experience driving in one direction.”

Mercedes-Benz Star skills, requirements & traits:

• Honest and professional, a strong team player
• Strong organizational skills with the ability to multitask
• SAP, Excel, PowerPoint
• College or University diploma in technical, business or related field
• Bold, innovative and enjoy challenging yourself
• Excellent interpersonal, presentation and relationship-building skills
• Knowledge of the OE After Sales Business and Aftermarket.
• Big picture thinker, go-getter, self-starter
• Minimum 10 years’ experience in After Sales Business at an OE, Dealer or Retailer.

Being a Mercedes-Benz star has its benefits:

• Comprehensive health, dental, and pension programs
• Training development and career growth opportunities
• Engaging corporate culture
• Ever-evolving brand strategy granting opportunities to build business acumen
• Commitment to inclusion & diversity
• Recognition rewards and discount programs
• A strong portfolio of corporate social responsibility initiatives
• State of the art working facilities
• Vehicle purchase and experience programs
• Benefits to support work-life balance/integration