Manager, Client Services (Community-Based)

POSITION: Manager, Client Services (Community-Based)
LOCATION: Toronto, ON
POSITION TYPE: Full-time, Regular
POSTING CLOSING DATE: August 31, 2023
Lumenus Community Services is committed to diversity, equity and inclusion. We value a recruitment and selection process that is inclusive and barrier-free and we encourage applications from all individuals including, but not limited to, all cultures, religions, racialized communities, abilities, sexual orientations, and gender identities and expressions.
We are hiring a Manager for our Community Based Mental Health programs.
You will provide oversight for staff working in community based mental health services working with children, youth and families within community, home and office settings. You will provide strong clinical skills and demonstrated knowledge of culturally responsive mental health service delivery and engagement methods for either a portfolio focusing on youth ages 12 to18 years and their families and/or a varied portfolio served a range of developmental needs latency through transitioning adulthood. This Manager position portfolio currently specifically provides oversight to programs in partnership with Youth Justice serving collaborators.
Key Responsibilities

• Work collaboratively with community partners in service delivery, and address community needs in order to build capacity;
• Promote and strengthen collaborative service from an evidence informed (based), interdisciplinary, and outcome driven perspective;
• Ensure that services are delivered in a flexible and adaptive manner including the delivery of services in the client home, community, school, partner agencies, courts, etc.
• Provide supervisory oversight of staff, including day-to-day service delivery, professional development, and performance management, while maintaining the values and vision of Lumenus;
• Provide direction and oversight of staff activities related to advocacy and system navigation;
• Respond to societal trends, client needs, and local community issues through planning, development, implementation, and evaluation of effective services and outreach related developmental concerns, mental health and substance use within a community capacity building and anti-racism/anti-oppression analysis and practice;
• Assume on-call/management coverage responsibilities as assigned.
• Participate in the visioning, creation and implementation of an integrated and accessible service across Lumenus, including various communities of practice;
• Ensure staff participate in the development and evaluation of accessible services for diverse children, youth and their families, while considering the social determinants of health and experiences of systemic oppression;
• Support staff in understanding clinical issues impacting clients with challenging needs, and the development of formulations which inform service direction;

Qualifications

• Experience providing supervision or leadership within a team;
• Demonstrated ability to provide services in both evidence informed family and individual therapies, service coordination and “non-traditional” approaches, and anti-racist, culturally appropriate, community-based ways which are responsive to the needs of youth and their families;
• Experience with engagement, support and service provision to children, youth, and their families in racialized communities;
• Demonstrated commitment to equity goals and principles; youth positive, LGBTQ positive and critical disability perspectives;
• Minimum of 5 years of direct clinical service experience with strengths-based, family systems, anti-racism/anti-oppression, community capacity building and youth engagement analysis and practice;
• Knowledge of Youth Justice and Dual Diagnosis.
• M.S.W. or Master’s Degree in a related field or equivalent combination of education and relevant experience;
• Experience in mental health/substance abuse, developmental service sector service provision (intake, assessment of needs, developing formulations, collaborative service planning, individual counselling, parent/family counselling, trauma informed care, groups, youth friendly outreach and educational presentations);

Knowledge, Skills And Abilities

• Strong team-building and collaboration skills;
• Time management skills and ability to prioritize with competing deadlines.
• Above-average verbal and written communication skills, including report writing, with the ability to communicate effectively with a range of professional and community partners;
• Proficient in Microsoft Office Suite and client record software;
• A good understanding of anti-black-racism and anti-oppressive practice;
• Knowledge of Black, Caribbean and African communities, LGBTQ communities, newcomer communities, and youth/young adults with mental health and/or substance use issues;

Additional Requirements

• Satisfactory clearance under the Vulnerable Sector Screening process;
• Flexibility to work in different locations as needed;
• Fluency in French or other second language relevant to community is advantageous.
• Registration with the OCSWSSW or CRPO is required;

TO APPLY: Interested applicants are invited to visit our website at https://lumenus.ca/ careers/ and submit their cover letter and resume through our Career Centre on or before August 31, 2023.
Lumenus believes that immunization against COVID-19 is an individual and societal responsibility and that we must do everything possible to protect our clients, families, employees, students, volunteers and contractors against the spread of COVID-19. As a condition of employment, proof of full vaccination or exemption under the Ontario Human Rights Code must be submitted to Human Resources seven (7) calendar days prior to start date.
We ask applicants to make any accommodation requests for the interview or selection process known in advance by contacting Human Resources. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.