Manager, Aftersales Field (Western Canada)

Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process.

All employees are required to espouse MMSCAN’s company values, MMC WAY, and conduct themselves accordingly:

1. Think of Our Customers First; Strengthen Trust

2. Enrich Society

3. Welcome All Facts; Share Difficult News First

4. Conduct and Challenge Yourself Professionally

5. and Respect All; Work as Part of a Broader Team

PURPOSE

The Aftersales Field Manager will act in a business consultant capacity to assist MMSCAN dealers to sell and service Mitsubishi vehicles, parts and accessories. They will assist in implementing programs, policies, and procedures in the aftersales areas, while providing their customers with a superior ownership experience while yielding profitable operations for the dealer and develop a long-term relationship with dealers within the assigned region.

RESPONSIBILITIES

• Provide detailed accounts of dealer contacts and other significant interactions using the dealer contact report mechanism in TSi, including Action items that support objectives and corrective actions as required.
• Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service target attainment and profitability
• Provide automotive technical guidance/recommendations to dealership service personnel
• Process, resolve, and close customer inquiries with the assistance of various departments
• Regularly contact dealerships and communicate, implement, and administer Aftersales Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement.
• Confer, consult, and collaborate with Aftersales key stakeholders in the achievement of common KPIs
• Provide guidance and training to dealership personnel in Inventory Control, Service Training, Warranty Administration, Consumer Relations, Customer Retention etc.
• Coordinate and host communication meetings
• Work aside and in cooperation with Dealer Operations Managers in attaining targets for parts, accessories and dropship
• Monitor and advise dealers’ adherence with policies and procedures, and participation in parts sales, parts inventory control, service training, warranty administration, consumer relations, customer satisfaction, etc.
• Perform other duties as assigned or required
• Attain territory/region dealer parts, accessory and dropship targets.

REQUIRED EDUCATION & EXPERIENCE

• 5 years of professional level automotive retail/wholesale experience including 3 years as a District Sales Manager, District Parts and Service Manager or Area Operations Manager
• Bachelor’s degree or equivalent combination of education and experience
• Ability to communicate in both English and French where necessary (Western Canada)