Licensed Optician-Mississauga, On-Clearly Jobs

Date: Jul 8, 2023

Brand: Clearly

Location:

Mississauga, ON, CA, L5B 2C9

Requisition ID: 809964

Store #: 00F753 LC Clearly F753

Position:Full-Time

Total Rewards: Benefits/Incentive Information

Founded in 2000, Clearly is on a mission is to eradicate poor vision in the world by 2050 - the world’s largest unaddressed disability. Clearly serves this mission and the community every day by providing the most accessible, affordable, and stylish optical products on the market. Vancouver born and bred, Clearly was the first Canadian retailer to offer eyewear online. We are proud of our dynamic team members who work every day to fulfill our mission, and we celebrate their diverse backgrounds, skills, and perspectives.

Clearly is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses.

GENERAL FUNCTION

The Licensed Optician delivers the brand value proposition & helps establish Clearly as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

Major Duties & Responsibilities

• Maintains proper dress code, including name tag & associate tablet.
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.
• Explores the needs & priorities of customers by asking open ended questions.
• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.
• Acts as a leader in optical acumen that provides a voice for associates.
• Possesses the ability to multi-task, prioritize & manage time with competing priorities.
• Utilizes store tools & adheres to Brand Store Commitments.
• Custom fits glasses & precisely places prescription in lenses.
• Strives to achieve exceptional results on Brand KPIs & competencies.
• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).
• Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.
• Informs management of safety opportunities; demonstrates safe work practices.
• Commits to delivery date & time, seeks feedback & asks for referrals.
• Presents, celebrates & educates at pick up.
• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.
• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.
• Assists co-workers with difficult or complex areas of product needs & prescriptions.
• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.
• Attracts new customers.
• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.
• Sells on your feet 80%-100% of the time.

Basic Qualifications

• High School graduate or equivalent
• Strong customer service skills: communicator, listener & team builder
• Familiarity with POS, computers & calculators
• Strong basic math skills
• Selling skills – ability to use & carry an iPAD/tablet
• Provincial/State Licensure
• Awareness of current fashion trends
• Embrace new technology & change
• Optical dispensing experience
• Knowledge of current store merchandise

Preferred Qualifications

• Previous customer service & retail experience

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, Group RRSP and Vacation, paid family leave, tuition reimbursement, and eyewear discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

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