Insurance Risk Mitigation Analyst

Trupanion is a leading provider of medical insurance for cats and dogs in North America. We’re all about helping pets. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

Position Summary

Trupanion is seeking an ambitious and driven, critical-thinking individual to take on the challenge of risk mitigation and fraud analysis within the Claims Adherence Team. Candidates will be responsible for the accurate and timely review of high-risk situations, requiring impartial and unbiased investigation to support the Adherence Team’s primary functions of combating fraud relating to the claims process.

Candidates will make recommendations to support that insurance contracts are operating within the policy wording, and in line with jurisdictional Insurance Act(s). Candidates will collect, organize, and normalize data relating to high-risk situations, and execute Open Source Investigations. Candidates will write detailed reports, inclusive of direct supportive evidence, and present written recommendations to circumvent exposures and outright fraud.

We believe in a flexible workplace! We know that talented pet-loving professionals are everywhere. This is a remote position open to candidates anywhere in Canada. If you enjoy a mix of on-site and remote work, you may choose to have a hybrid schedule in our North Vancouver office.

Key Responsibilities Include

• Proficient in data extraction, interpretation, and the ability to turn raw data into plain language and formal written report recommendations.
• Ability to interpret and apply contractual wordings to claim eligibility and policy experience.
• Complete risk mitigation reviews, including fraud investigations and make informed recommendations to reduce exposure.
• Contribute to team advancement and professional development.
• Provide exceptional customer service to existing customers and third parties.
• Responsible for understanding & translating complex numerical and textual data into meaningful actions and communications.
• Working cross-functionally with key stakeholders to understand the concerns presented and offer recommendations to aid in reduced exposure to Trupanion.

Qualifications

Education, Registration & Certification:

• Preference for currently licensed property and casualty adjuster in Canada and/or the United States preferred, or ability to obtain within one year.
• Bachelor’s degree preferred, equivalent experience accepted.
• Preference will be given to individuals with formal education/certification in the fields of insurance operations, insurance fraud detection and investigation, risk management (credentials such as CIP, CPCU, CFE, CRM or equivalent obtained or in progress).

Experience

• Minimum of two years of veterinary technician or assisting experience in a clinic/hospital environment.
• Minimum three years’ experience related to P&C insurance preferred. (underwriter, actuary, data science, claims adjuster, fraud examiner ect.)

Skills, Knowledge & Abilities

• Ability to work creatively and adapt to shifting processes, demonstrating a desire to collaborate and contribute to the development of various processes over time.
• A proactive and positive approach to customer service, ensuring timely and effective resolution of inquiries.
• Proficiency with Excel and Tableau in extracting, normalizing, and analyzing data, as well as planning case strategy and preparing formal reports.
• Exceptional written skills, particularly in technical documentation.
• Demonstrated organizational skills to effectively prioritize and manage conflicting priorities.
• Ability to work independently within a fast-paced environment.
• Strong oral communication skills, including listening, interviewing, and negotiating, with the ability to adapt communication style to the audience.
• Strong interpersonal skills for handling conflict and difficult situations.
• Profound familiarity with insurance fundamental principles, insurance contract law & interpretation, and insurance fraud and privacy laws within Canada and/or the United States.
• Dynamic problem-solving abilities and the capacity to think critically in high-pressure situations.
• Advanced knowledge of veterinary practice operations, including proficiency in medical terminology and standard financial practices.

Compensation

• We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.
• The pay range for this position is $33.71 -$40.45 CAD an hour, on a full-time Monday - Friday schedule. Along with the base salary, Trupanion employees may be eligible for monthly bonuses based on individual and team performance.

Benefits And Perks

• Five weeks, paid, sabbatical after five years of employment
• Paid time off to volunteer at nonprofit organizations
• Employer-paid extended health coverage for you and your family
• Four weeks of paid time off
• Open, casual, pet-friendly, and fun work environment
• Employer-paid medical insurance for one pet (cat or dog)
• Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.

For more information about Trupanion, visit https://trupanion.com/about

Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Additional Information

All your information will be kept confidential according to EEO guidelines.