Inside Sales Acquisition Representative

Job Requisition Id: 167219

Business Function: Sales

Primary City: Mississauga

Other Location(s):

Province: Ont. - GTA

Employment Type: Full-Time

Employment Status: Permanent

Language Requirement: English Essential

Employee Class and Level: SL 2A

Number of Vacancies: 1

Salary range: $ 53,896 - $ 60,900

Job Closing Date (MM/DD/YYYY): 05/23/2023

All qualified candidates will be considered however preference will be given to Indigenous people (First Nations, Metis or Inuit) or persons with a disability. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.

Using telesales techniques, the Inside Sales Acquisition Representative (Rep) establishes and maintains account relationships with assigned commercial customers. The Inside Sales Acquisition Rep is responsible to meet or exceed personal and team targets through the promotion and sale of postal products and services. The Inside Sales Acquisition Rep communicates effectively with internal contacts throughout the Corporation to champion sales opportunities and service quality on behalf of the customer, and contributes to profitable revenue growth.

Job Responsibilities

Below are the main job requirements and responsibilities for the Inside Sales Acquisition Representative.

• Pre-qualifies garget prospects from lists generated by Marketing, Sales and Lines of Business (LOB) by conducting information-gathering activities and making out-bound calls with the purpose of generating revenues. The Rep assesses the need of customers, educates them about product lines, and develops the appropriate value proposition to close sales.

• Maintains strong customer relationships, and increases revenue by identifying new and incremental sales opportunities with existing customers, and to close additional sales.

• Prepares quality written communication for internal and external purposes, such as responding to customer inquiries and requests.

• Plans and pre-schedules all calls to customers to ensure the appropriate frequency of customer contact and sales coverage is achieved.

• Responsible to maintain a basic customer profile for all customers that includes customer contact names and corresponding information. Maintains an Account Development Plan for all major customers that includes; a brief customer profile, contact names and corresponding information, as well as a summary of any research conducted on the industry, the customer’s revenue and competitors, and any additional sales opportunities.

• Ensures all call activity information is captured, maintained and updated in the corporate database system, including customer contact information, market and competitive intelligence and the like.

Job Responsibilities (continued)

• Prepares customer contracts/agreements, reviews the terms and conditions with the customer, and finalizes the sales contract. Monitors the contracts to ensure declared revenues are actually received.

• Communicates with the appropriate internal Canada Post functions to resolve service, quality or transaction issues.

• Maintains knowledge of Canada Post products, services and rates as well as ongoing sales activities. Gains and maintains knowledge of key competitor products, pricing, strengths and weaknesses.

• Attends all training relevant to their role provided by the Corporation in order to remain current on effective selling techniques.

• Supports all Corporate and Line of Business initiatives.

Qualifications

Education

• Post-Secondary Degree/Diploma (Equivalent experience may be accepted in lieu of a Post-Secondary Degree/Diploma)

Experience

• Minimum 2 years of Commercial business to business sales experience
• Working knowledge of Microsoft Office (i.e. understand the major features of each software application)

Other Candidate Requirements

• Not Applicable

Assets

• Not Applicable

Other Information

Safety Sensitive Positions

This position may be considered a Safety Sensitive position.

Employment Equity

Canada Post will represent Canada’s diversity and provide a safe and welcoming workplace that embraces and celebrates our differences. We are committed to employment equity and encourage applications from women, Indigenous People, persons with disabilities and visible minorities.

Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.

Conflict of Interest

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

Accommodation

Canada Post is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by Canada Post regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

Important Message

Your application must clearly demonstrate how you meet the requirements as Canada Post cannot make assumptions about your education and experience. We thank all those who apply. Only those selected for further consideration will be contacted.

Leadership Behaviours

Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.

Accountability – An individual who strives for performance excellence and who holds themselves and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.

Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.

Execution – A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.

Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Our Values

We value diversity as an essential part of who we are as a company, how we operate and how we see our future. We believe that attracting, developing, and retaining people who reflect the diversity of Canada is essential to our success because this matters to all communities and customers we serve.

Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.

Safety – We are committed to a safe and healthy environment for all our stakeholders.

Customer – We serve Canadians with pride and passion.

Respect – We treat each other with fairness and respect.

Integrity – We act responsibly and with integrity.

Transformation – We will innovate and transform to win in the marketplace.