Information Technology Technical Support

Hiring Technical Support Specialist Engineer. Professionals suitable for the below opportunity may send their up-to-date resumes to [email protected].

Requirement Summary

• Remote-Work Options: Hybrid work model - 1 day per week in the office required.
• Job Locations: We have active requirements in Toronto, ON / London, ON / Winnipeg, MB; locations.
• Job Role/Title: Technical Support Specialist
• Project Duration: Initial contract of 6 months, with good possibilities of further extension.

Key-Skillset/Ideal Candidate for this Role

• 3+ years of technical experience in system implementation following industry standards for relevant technologies.
• Strong understanding of Citrix Licensing.
• Excellent knowledge of ITIL processes.
• 3+ years of technical experience installing operating systems, third-party software installation, upgrades, and maintenance.
• Ability to work with a team and independently.
• Hands-on experience with Microsoft Active Directory (AD) and GPO (Group Policy Object).
• Demonstrated ability to perform systems analysis to resolve performance and capacity issues, and optimal use of infrastructure.
• 3+ years of operational experience in supporting Citrix XenApp/XenDesktop 6.5, 7.6, or higher.
• Strong understanding of Windows system security.
• Strong written and spoken communication skills.
• Citrix and/or Microsoft-related IT certification.
• Good knowledge of PowerShell.
• 3+ years of troubleshooting software/application issues with operating systems or third-party products.

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Role / Job Summary: The Intermediate Technical Support Specialist will be performing the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change.

• Enforce standards to ensure continuity of operations.
• Be available for on-call support (rotational basis).
• Document the different activities and procedures according to established standards.
• Participate in disaster recovery tests.
• Handle service requests, incidents, and change requests.
• Ensure infrastructure in disaster recovery sites is healthy.
• Develop, implement, support, and document automation for more effective systems support.
• Participate in various infrastructure improvement projects and business development projects.
• Participate in problem resolution.
• Collaborate closely with the other Citrix Administrators and the other Infrastructure teams
• Ensure appropriate reliability of the technology and operating systems to meet current service level agreements and future business needs.
• Be available for changes outside normal office hours.
• Participate in patch management, configuration management, and upgrades according to security standards.

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How to Apply: Please inbox me your up-to-date Resume/CV over the email at [email protected].

We appreciate all the applicants for their interest in working with us, however, only those candidates shortlisted for the next steps in the hiring process will be contacted.

Thank you, and have a wonderful day!! :)