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Implementation Manager - East
Company | Moveworks |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Software Development |
Expires | 2023-07-14 |
Posted at | 1 year ago |
Implementation Manager
- You partner with the Customer Success Manager to ensure a seamless transition to post-launch engagement and support
- You partner with the Sales organization to create implementation plans for prospective customers
- You partner cross-functionally to translate business needs and product requirements into solutions for customers
- You lead customers through the initial implementation of Moveworks as well as new product offerings
- You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
- You partner with the Product organization as a champion for customers, sharing insights from the field in product design and development cycles
- You develop a deep understanding of the Moveworks suite of products
- You develop trusted advisor relationships with customer project team and project sponsors to ensure the implementation is aligned with their success criteria and business value
- You will evolve and iterate on our implementation strategy
- You are diplomatic, have tact and you are poised under pressure
- Project management experience (scope control, budgeting, estimating and resource management)
- Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
- You possess a voracious appetite to learn and grow
- You have completed a Bachelor’s degree or relevant experience
- You have 2+ years experience of leading software implementation (SaaS preferred) with enterprise customers
- You are willing to travel 10-25% of the time
- You have experience building strong internal and external relationships, including with senior-level executives throughout companies
- You can creatively propose technical solutions to challenging problems and communicate technical concepts and specifications clearly and efficiently
- Our compensation package includes a market competitive salary, equity for all full time roles, exceptional benefits, and, for applicable roles, commissions or bonus plans.
- Moveworks is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other characteristics protected by law.
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