Guest Support Administrator Jobs

Description & Requirements
This is an hourly role and is open remote across North America.
Who We Are
lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations across North America, Australia and New Zealand, Europe, and Asia. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.
About This Team
The Guest Education Centre (GEC) supports our growing North American e-commerce business with a growing work-from-home program. By phone, email, text and live chat, we answer questions and collect feedback on just about everything under the lululemon sun. We develop authentic connections, solve problems, and find creative solutions to create lifelong guests. We work in a fast-paced environment that emphasizes goal setting, health and fitness, community involvement and personal development through our core values. We also have a lot of fun!
The Guest Support Administrator will act as a partner to the business and ensures that business processes, team connection and operational efficiency are achieved. You will support Senior Guest Support Manager, Managers and Operation Managers with administration and coordination for Guest Education Centre. Accuracy, confidentiality, clear communication, project management, and follow-up are key responsibilities.
A Day In The Life

• Support with executing monthly expense approvals and quarterly budget management.
• Provide administrative support to the Senior Guest Support Manager for cyclical GS programs, including but not limited to WBR/MBR reviews, talent planning, quarterly offsite programs, and net new programs and initiatives.
• Partner with P&C team to ensure all benefits documentation in the system is current and up to date for our Guest Support collective.
• Accurately manage and maintain the integrity or employee data in our People Management system (Workday), including (but not limited to): onboarding and offboarding tasks, org structure management, reporting, uploading documents, processing job changes and employee exit tasks 
• Work in collaboration with leadership and cross functional partners to support in the building an implementation of processes and documentation.
• Under the direction of your manager, perform/complete other additional projects, duties, and assignments as required and/or by request.
• Complete mid-year and end of year processes in our People Management system (Workday), including (but not limited to): compensation changes, uploading performance evaluations, submitting, and completing transfers.

Qualifications

• Have strong focus on customer service and meeting the demands of internal clients
• Knowledge of employment/labor standards in North America an asset
• Highly ethical and able to deal with confidential issues with tact & discretion
• Excellent organizational skills and abilities
• Must be an effective team player
• Previous experience with WorkDay systems an asset
• Capable of effectively managing multiple demands from a variety of sources
• Detail-oriented and committed to a high degree of accuracy
• Excellent technical ability (Word, Excel, Power Point)
• Strong written and verbal communication skills
• Understand and maintain a high level of confidentiality
• 1-2 years previous experience in a Human Resources or Administrative capacity
• Undergraduate degree preferred
• A passion for the entire people processes and experience

Must Haves

• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Passion for customer service and delivering an exceptional experience for guests.
• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Fosters connection by putting people first and building trusting relationships.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.
• Communicates with honesty and kindness, and creates the space for others to do the same.