Claim Support Administrator Jobs

Coordinating workflow for the team, utilizing caseload management reports and route documentation/mail and enquiries to other teams as necessary

3+ years work experience in an office setting

Excellent listening and verbal/written communication skills

Knowledge of word processing, spreadsheets, and database computer software

Knowledge of group insurance business operations

A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account

Schedule calendar meetings and conference calls for sales management and sales representatives.

2-3 years of experience in an Administrative/Customer Service role

Superior knowledge of Microsoft Office

Experience working with deadlines in a metric focused business

Ability to manage your time independently

Experience using the CRM platform Salesforce

Four years experience working in a lending or lending support role.

Previous experience working in a financial institution, Commercial Banking preferred.

Administer and review the accuracy of all security and loan parameters.

Preparation and dispatch of solicitor’s instruction packages.

Fund and payout commercial loans as required.

Understand and apply back-office credit operating policies and procedures.

Support with executing monthly expense approvals and quarterly budget management.

Excellent organizational skills and abilities

Under the direction of your manager, perform/complete other additional projects, duties, and assignments as required and/or by request.

A passion for the entire people processes and experience

Previous experience with WorkDay systems an asset

1-2 years previous experience in a Human Resources or Administrative capacity

Knowledge of medical terminology and Disability Management best practices/protocols

Work experience in disability claim management is an asset, however, not required

Knowledge of relevant provincial employment legislation and legal requirements

For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including:

Manage active claims duration by utilizing best practices

Collaborate with team members to exchange ideas, gather information and offer solutions on claims

Post-secondary education in health management and/or absence and disability management is a considerable asset;

Support Workers’ Compensation Case Managers with a variety of tasks such as data entry, communication distribution and other administrative functions;

Coordinate the flow of information to Claims Management Coordinators and Case Managers;

Processing invoices within our Kofax and Abiliti Case Management Systems;

Completed related academic course work in health and safety, workers’ compensation, medical terminology, disability management, insurance, or RTW/Rehabilitation preferred;

Work experience in a front line customer support role, combined with an understanding of and appreciation for strong client service skills;

Maintain accurate records within the claims management software

Manage worker’s compensation claims across Canada, excluding Quebec.

Manage claims from the onset of injury up to and including a return to full duties

Functional knowledge of the Microsoft Office 365 suite, Sharepoint, and Teams; Technology savvy

Submit all Employer Reports within the provincially legislated timeframes

Participate in monthly claims calls with the team to discuss the active claims

Maintain accurate records within the claims management software

Manage worker’s compensation claims across Canada, excluding Quebec.

Manage claims from the onset of injury up to and including a return to full duties

Functional knowledge of the Microsoft Office 365 suite, Sharepoint, and Teams; Technology savvy

Submit all Employer Reports within the provincially legislated timeframes

Participate in monthly claims calls with the team to discuss the active claims