Global Diversity, Equity, & Inclusion Lead

About IntouchCX

IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.

For more on our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About The Job

As the Global Diversity, Equity & Inclusion Lead at IntouchCX you will have the opportunity to cultivate a supportive and inclusive work environment for our employees. Working cross-functionally, with reach and influence across the entire global organization, you will focus on the further advancement of our diversity, equity and inclusion programs and its impact to our overall ESG framework. You are passionate about playing an influential role in creating a work environment where diversity is celebrated, and individuals feel empowered, cared for and respected.

As Global Diversity, Equity, & Inclusion Lead, You Will…

• Act as an advisor to our global senior leadership, regional leadership teams, internal DEI working groups and councils, as well as our Employee Resource Groups (ERGs), to ensure support and consistent demonstration of our DEI strategy and focus
• Cultivate and influence partnerships with community organizations to reach a diverse group of candidates through impact sourcing and community giving partnership opportunities
• Influence policies and processes that support an inclusive work environment in areas such as talent acquisition and management, employee experience, and human resources
• Set, measure, report and forecast various metrics and targets related to DEI, including assistance with various data collection processes and the development of reports and disclosures for internal and external stakeholders
• Participate in ESG working groups and initiatives, and measure success in areas such as supplier diversity, ethics & labor practices
• Further define, evolve and execute on the global DEI strategy, programming, and priorities for IntouchCX
• Partner with talent acquisition teams, as well as lead various projects & initiatives, to ensure associated policies, practices and processes are fair, and equitable, and apply objective hiring procedures
• Assist with various special projects, hosting various in-person and remote DEI events, panels and engagement activities
• Assess the DEI needs of various internal groups and, in partnership with Global L&D, provide education, knowledge sharing and training solutions through new content
• Collaborate cross-functionally with internal departments (ie: regional employee experience & HR teams, talent acquisition, marketing and operational leaders) to support and build on IntouchCX’s existing culture by promoting meaningful, engaging and authentic awareness and educational resources that take into account diverse perspectives

Requirements

As Global Diversity, Equity, & Inclusion Lead, You Have…

• High-integrity and are a self-starter who loves to collaborate cross functionally
• The ability to handle situations and data with confidentiality and integrity
• The ability to be calm under pressure and are solution-focused
• A track record of success in designing, influencing and executing on organizational DEI change initiatives in a fast-paced, large organization (global and/or multi-region experience considered an asset)
• A proven ability to build trusting relationships with exceptional listening skills and openness
• Experience with various types of data gathering, management and reporting on all areas related to DEI
• Excellent communication and presentation skills
• The ability to multitask and prioritize with an attention to detail
• Solid knowledge and working experience leading and successfully executing on DEI initiatives and programs, across a wide-spectrum of initiatives (race, ethnicity, gender, neurodiversity, disabilities etc) at a global company
• A desire to create, implement and measure the success of new programs and initiatives with proven program and project management skills
• Experience working with a focus on all, or a combination of, the following areas: DEI, ESG and/or Social Responsibility (or comparable business experience)
• The ability to lead and influence various internal and external stakeholders

IntouchCX provides Equal Employment Opportunities in accordance with all provincial and federal laws. IntouchCX is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

Intouch CX is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Benefits

Benefits of Working as a Global Diversity, Equity, & Inclusion Lead…

• Amazing career growth opportunities
• Industry-leading medical, vision, and dental benefit plans + paid time off benefits
• Competitive salary ranges from $80,000 - $120,000 CAD (dependent on experience, certifications, and portfolio)