General Manager Jobs

Mundi Hotel Enterprises Inc, one of the leading hotel development and management companies in the Okanagan region, is currently seeking an exceptional General Manager to join our team at the Four Points by Sheraton Penticton!

About Us:

Mundi Hotel Enterprises Inc is renowned for its expertise in hotel development and management. As a key player in the Okanagan region, we are committed to delivering outstanding guest experiences while achieving exceptional financial results. Join our team and be part of our success story!

General Responsibilities:

As the primary strategic business leader of the property, the General Manager will play a pivotal role in overseeing all aspects of the operation. This includes ensuring exceptional guest and employee satisfaction, effectively managing human resources, driving strong financial performance, optimizing sales and revenue generation, and delivering a solid return on investment to ownership.

• Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, and increasing profit and market share.
• The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
• Ensures the objectives and goals of the management company and property owners; works together to achieve brand positioning and success.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.

Essential Functions:

• Lead a team of dedicated professionals to effectively manage the Rooms, Food & Beverage, and Engineering departments. Your objective will be to maximize financial performance while maintaining exceptional quality standards and ensuring high levels of guest satisfaction.
• Actively address associate grievances, facilitate open communication, and provide fair and consistent performance assessments.
• Evaluate the effectiveness of marketing plans and yield management strategies, diversifying revenue sources and targeting key market segments.
• Develop and implement annual business and marketing plans, anticipating market shifts and participating in national marketing efforts to maximize room revenue.
• Stay up to date with the hotel's services, facilities, competitive markets, and local, state, and federal laws and regulations.
• Coordinate capital improvement projects to maintain and enhance property quality standards and image, safeguarding assets from neglect, damage, or deterioration.
• Ensure consistent guest satisfaction and possess advanced knowledge of hotel management principles, as well as experiential knowledge for handling complex problems.
• Adhere to Company Standard Operating Procedures, policies, and procedures contained in the associate handbook.
• Create and execute a realistic and achievable strategic business plan, defining operational goals and profitability objectives.
• Conduct regular staff and associate meetings, fostering a proactive, participative, and inclusive work environment that complies with all labour employment laws.

Supportive Functions:

• Be available to assist all departments in emergency situations and fulfill other assignments as directed by the corporate office.
• Demonstrate teamwork skills by being enthusiastic, helpful, and positive, while maintaining professionalism and maturity in conduct.
• Foster understanding, encouragement, and friendliness with all co-workers, utilizing time effectively and maintaining open lines of communication with each department.
• Embrace new ideas, accept feedback, and promote effective communication through meetings and memorandums.

Safety and Security:

• Understand and follow policies regarding emergency procedures and security concerns, ensuring the safety and well-being of our guests and associates.

Education and Experience:

• Minimum of six years of hotel management experience.
• Bachelor’s degree in Hotel/Restaurant or Business Administration, or equivalent education/experience.
• Strong communication skills, both verbal and written.
• Proficiency in basic computer skills and knowledge of computer accounting programs.

Successful completion of a background check is required.

A competitive compensation package can be negotiated based on the candidate's profile.

Interested candidates who meet the minimum requirements are invited to apply. Please note that submission of a resume does not guarantee an interview. We appreciate the interest of all applicants, but only those selected for an interview will receive a reply to their application. Absolutely no phone calls, please.

Applicants must be legally entitled to work in Canada.

• Join our team at Mundi Hotel Enterprises and be part of an exciting career opportunity! Apply today and embark on a rewarding journey with us.