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Company | Hotel Equities |
Address | British Columbia, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-07-29 |
Posted at | 10 months ago |
Hotel Equities, one of the top hotel development and management companies in the industry, is currently searching for a remarkable General Manager to join us at the Fairfield by Marriott, West Kelowna! We offer an award-winning culture and a unique environment that empowers our team to exceed our key stakeholders’ expectations and make a distinct difference in people’s lives. Our ideal candidate will be engaged, authentic, and prepared to positively impact our “best in class” hotels!
- Ability to make decisions with only general policies and procedures available for guidance.
- Actively participate in sales presentations, property tours and customer meetings.
- Establish and oversee maintenance of a proactive, productive, participative and comfortable work environment in which all associates are valued and treated lawfully and consistently, and to ensure compliance with all provincial and federal Labour employment laws.
- Ability to assess/evaluate other associates performance in a fair and consistent manner.
- Ability to apply supervisory/management (soft) skills.
- Direct the maximization of room revenue by anticipation of market shifts, development and monitoring of annual business and marketing plans, and participating in appropriate national marketing efforts.
- Extensive knowledge of the hotel, its services and facilities and competitive markets.
- Lead, though subordinate staff, the effective management of the Rooms, Food & Beverage and Engineering functional areas to maximize financial performance while upholding quality standards and maximizing levels of guest satisfaction.
- Adhere to Company Standard Operating Procedures as well as and policies and procedures contained (but not limited to) in the associate handbook.
- Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
- Ensure that guest satisfaction is consistently obtained and maintained.
- Ability to maintain compliance with all local, state and federal laws and regulations.
- Ensure the development of a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
- Conduct regular staff and associate meetings.
- Directly facilitate open associate communications to discern grievances and to respond to these grievances in all appropriate manners including redressing those meriting correction.
- Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
- Have extensive knowledge of revenue management.
- Participate in the development of short and long term financial and operational goals of the hotel.
- Measure the effectiveness of broad-based marketing plans and yield management efforts to maximize the number of market segments needed and to diversify the sources of revenues.
- Direct, manage train and counsel sales, catering and revenue management staff.
- Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
- Communicate pertinent information
- Openly accept critical/developmental feedback
- Be an enthusiastic, helpful and positive member of the team
- Maintain open line of communications with each department
- Be understanding of, encouraging to and friendly with all co-workers
- Respond positively to new ideas
- Perform other assignments as directed by the corporate office
- Be self-motivated and use time wisely
- Be professional, responsible and mature in conduct and behavior
- Maintain effective communication through the use of meetings and memorandums
- Be available to help all departments in emergency situations
- Be knowledgeable of policies regarding emergency procedures and security concerns
- Bachelor’s degree preferably in Hotel/Restaurant or Business Administration, or equivalent
- Minimum of six years’ hotel management experience required
- Must possess basic computer skills
- Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required
- Requires good communication skills, both verbal and written
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