General Manager - Canada

General Manager
The General Manager will oversee a beautiful $2M fitness facility with an opportunity to contribute to every level of the gym's overall success. The General Manager will lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously. This involves overseeing the entire operation of the club with the focus on providing a superior customer experience, establishing relationships within the community, developing a full staff all while staying within the operational budget set for the club. The General Manager is responsible for achieving targeted results in the areas of financial sustainability, customer satisfaction, revenue/sales performance, and financial returns. They will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results-oriented and committed to quality service.
Essential Duties And Responsibilities

• Ensure the club opens and closes on time as scheduled using the proper protocols.
• Ensure that all issues within the club and on-line, involving both employees and members, are addressed in an appropriate, respectful and timely manner.
• Effectively recruit, lead, manage, communicate, train and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness Instructors.
• Responsible for Brand Excellence Review coordination and on-going preparation.
• Ensure accurate and timely daily deposits.
• Complete annual Management appraisals.
• Ensure the accuracy of club documentation.
• Responsible for completing monthly self-inspections.
• Actively promote the Planet Fitness brand within local communities.
• Monitor performance and effectiveness of staff to meet or exceed revenue goals.
• Promote a superior customer experience within the club
• Monitor and oversee employee payroll and scheduling ensuring the club is adequately staffed at all times.
• Ensure and monitor compliance with all policies, procedures and standards.
• Monitor inventory in the club, ensuring there are adequate supplies.

Hours (Initial training hours may vary as well as when the needs of the facility change.)
Monday: 9:00am-7:00pm
Tuesday: 9:00am-7:00pm
Wednesday: 9:00am-7:00pm
Thursday: 9:00am-5:00pm
Friday: 9:00am-3:00pm
Saturday: OFF
Sunday: OFF
Skills

• Solid supervisory, diplomacy and listening skills
• Hard working, goal oriented, enthusiastic, and energetic!
• Comfortable working a flexible rotating schedule
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Superior customer service skills, preferably in the fitness industry
• Basic computer, math, and communication skills required
• Strong problem resolution skills.
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
• Basic computer proficiency (Microsoft Suite)
• Self-starter who takes initiative with minimal direction and supervision

Minimum Qualifications

• A bachelor's degree or four years supervisor or manager experience preferred
• Two (2+) years Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.
• Ability to travel to other clubs in Canada and the U.S. as needed
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• A High School Diploma or Equivalent required

Benefits

• Competitive Salary
• Paid Time Off benefits (if applicable)
• Company contribution towards health benefits that including Medical, Dental, Vision, LTD, STD and Critical Illness

Planet Fitness is an Equal Opportunity Employer