Full Time Assistant Night Manager

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose into your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry-leading training, career development, recognition and rewards. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

The Assistant Night Manager position is a service professional that coordinates all aspects of the Front Office (Guest Services, Communications, Front Desk) & Financial Auditing to ensure a smooth operation, and the highest levels of guest and employee satisfaction. The position also serves as a resource and support to all Departments to ensure a smooth overall operation of the hotel in the absence of Department Heads and other Managers.

Responsibilities

• Assists in scheduling staff in accordance with productivity levels and recognizing the need periods and customer service requirements.
• Maximizes occupancy and average rate through participation in the budget, outlook and yield management.
• Adheres to Health & Safety policy and ensuring safe work practices are followed at all times.
• Reports all incidents (guests and colleague) and does follow-up, to ensure the efficient resolution of potential claims
• Ensure Hotel Security at all times.
• Guides and manages the overall hotel operations during the night period.
• Acts as a member of the Primary Emergency Response Team and follows emergency procedures, general crisis situation procedures correctly to ensure the overall safety and security in the hotel.
• Ensures that the End of Day and Night Accounting duties are completed satisfactorily
• Participating in recruitment, training, development, and Performance Management of Front Office colleagues as required.
• Arranges and participates in communication meetings within the Front Office Department.
• Reviews arrival reports and VIP's to ensure that all procedures are followed.
• Oversees group business, including review of room status and blocking of rooms, convention agendas and special requirements.
• Ensures all guests needs are met and exceeded and that departmental Fairmont brand standards are followed in all interactions
• Assists the Front Office colleagues during busy periods, including coverage of breaks
• Demonstrates Fairmont Service Promise and Fairmont Values in all interactions with both guests and colleagues.
• Ensures organization and communication of information to all Front Office staff and other departments to ensure the highest level of guest satisfaction.
• Handles guests inquires and concerns with professionalism.

Qualifications

• Working knowledge of a second language and its application in the hotel and hospitality industry an asset.
• Must be able to work well under pressure for all shifts, in a fast paced and constantly changing environment.
• Extensive knowledge of Front Office policies and procedures.
• Highly organized, career and result oriented, with the ability to be flexible with work hours, days off, assignments and additional duties.
• Must have excellent written and verbal communication, interpersonal and leadership skills.
• Impeccable professional presentation.
• Mandatory First Aid and CPR
• Highest guest service orientation with the vision and ability to lead employees consistently to achieve goals and work in a highly participatory team environment.
• Strong aptitude for technology and previous experience with similar hotel & restaurant applications a requirement.
• Two years proven supervisory experience in Front Office
• Previous experience with Opera and Silverware is a strong asset.
• Strong working knowledge of Microsoft Windows operating system and Microsoft Excel and Word applications
• Hospitality Administration program diploma or degree from a recognized institute an asset