Front Line Support Analyst [Scotiabank]

Requisition ID: 181144

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

The Commodities Technology team is a crucial part of the Global Technologies Applications team. This is an opportunity to work in the exciting world of Capital markets, Commodities and Foreign Exchange Technology. We are looking for an Front Line Support Analyst.

The Role

The Front Line Support Analyst is required to provide responsive application level support and development of components and services for critical trading applications used by Commodities Sales and Trading Desks. Individual will be responsible for development and support around production and non-production application deployments, application support, end of day batches .

Responsibilities

• Application Administration and New Projects
• Implement and Develop Solutions for end users
• Setup proactive application monitoring and identify monitoring recommendations to be assessed, tested, and implemented for capacity planning or where resource constraints are identified.
• Perform application support and administration tasks associated with environment of specialisation. Provide application and process cross training to other teammates. Ability to take on new projects and balance between production support items and assigned projects.
• Manage major, multi-disciplinary projects to implement solutions to business problems. Provide technical assistance to Front Office, Middle, and Back Office users. Implement automated procedures to solve complex problems.
• Resolution and Prevention of Problems
• Presented with application level issues on mission critical systems requiring same day resolution. Often, resolution determination requires interaction with other teams onsite and remotely. Considerable effort is placed into determining, developing and delivering procedures to protect production environments from unplanned outages.
• System, Application Monitoring and Updates

Qualifications

• Experience working on a trading floor is an asset
• Requires the ability to think strategically and have analytical and proactive problem solving skills.
• Excellent verbal and written communication skills with the ability to provide business and technical support to the Front, Middle, and Back-office users and report issues to senior management.
• Strong Knowledge of Market Risk as it relates to Derivatives products in the Commodities space (or a different asset class). This includes understanding of higher order greeks for options, pricing and P/L
• Significant experience and knowledge of Commodity markets in the US/Canada including Oil and Natural Gas – 3+ years of hands on experience
• Strong working experience with either in-house built Commodities systems or vendor Commodities trading systems such as Triple Point CommodityXL (preferred) or OpenLink Endur

Technical & Education Requirements

• Strong in Unix, Shell scripting, Python – 5+ years of hands on experience
• Proficient with source code versioning tools (Git, SVN) and build tools (Maven, Gradle, Ant).
• Provide System Administration, ad hoc queries and Application Support for supported systems.
• Hands-on experience working on a Trade Floor and supporting a trading environment
• Should have excellent client service skills and ability to work well in a fast-paced trading floor environment and strong organizational skills and detail-oriented. Ability to troubleshoot complex technology and data related issues and solid working knowledge of securities industry systems and terminology.
• Experience working with SQL (Oracle) – 3+ years of hands on experience

What is in it for you?

• You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We foster an environment of innovation and continuous learning
• We care about our people, allowing them to design how they work to deliver amazing results
• We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation
• We are technology partners who help the business transform how our employees around the world work

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Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.