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Front Desk Supervisor Jobs
Company | Hilton |
Address | Belleville, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-05-10 |
Posted at | 1 year ago |
A Front Desk Supervisor supervises the activities manages at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Manage Guest requests, inquiries, and complaints promptly and completely
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Maximize sales revenues through up-selling and marketing program
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
- Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Front Office experience in the hotel, leisure, and/or retail sector
- Excellent supervisory, inter-personal, and communication skills
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- A passion for delivering exceptional levels of Guest service
- Strong commercial/business awareness and demonstration of sales capabilities
- A relevant supervisory/management certificate/diploma or degree
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