Food Service Worker - Lee Manor

Join us and help make a difference in healthcare! We are proud to be home to 300+ residents across our three long term care communities. Our team members pride themselves in providing exemplary person-centered quality care. Our Colour It Your Way philosophy is our framework and foundation that guides us to ensuring our residents and team members have a positive and rewarding experience. We are looking for enthusiastic caring individuals who are dedicated and have the desire to be part of a team that enriches the lives of others.

Come join us and be part of our Colour It Care Team.

Purpose

Reporting to the Nutrition Manager and under the direction of the Chef/Cook, the Food Service Worker is responsible for optimal food service to residents and families based on legislative requirements and County of Grey standards.

The Food Service Worker is required to perform their duties in a manner that is consistent with the Core Values of the home that supports the Colour It resident led philosophy of care to ensure resident safety, and demonstrate customer service excellence.

Responsibilities

General

• Uses equipment and supplies properly;
• Assists in the preparation, re-heating and service of beverages, breakfast items, vegetables, nourishment items, salads, desserts and catering as assigned;
• Assists in serving meals and beverages, following residents' diets and food preferences, using proper portion sizes;
• Follows proper food handling techniques. Dates, labels, and stores food properly. Keeps work area clean and uncluttered, and completes scheduled cleaning duties. Maintains cleanliness of floors in the food preparation, dish room, and storage areas;
• Assists in dish and pan washing, storage, and cleaning duties;
• Assists with maintaining the security of the department;
• Meets scheduled meal and snack times;
• Assists in monitoring quality of food supplies received and advises the Nutrition Manager/Cook of problems;
• Assists in maintaining the dietary department in a safe and sanitary manner. Provides assistance to the Cook in the preparation and service of meals;
• Sets and cleans dining tables and trays;
• Alerts Nutrition Manager to problems and makes recommendations about corrective action.

Care Coordination

• Promotes the County of Grey philosophy of Pleasurable Dining.
• Participates actively in special occasion and theme meal days;

Quality Management

• Participates actively in department's Quality Management program and any department/facility committees as requested.

Human Resources

• Assists in the orientation and training of new dietary employees
• Attends departmental and facility staff meetings, in-services and other necessary training sessions.
• Promotes a positive team spirit within the department.
• Promotes a positive team spirit within the department. Maintains good attendance record according to Company policy. Performs other duties as are necessary and appropriate;

Occupational Health and Safety

• Wears personal protective equipment as designated;
• Advises supervisor or designate immediately of all staff incidents that may result in an Occupational Accident Claim, any concerns with the physical plant, incidents or injuries and completes required reports;
• Follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, co-workers, and residents;
• Maintains a clean, safe environment for residents utilizing infection control principles;
• Maintains a sound working knowledge of their roles and responsibilities during all emergency situations as applied to all assigned shifts and hours of work.

Resident & Family Relations

• May participate in resident care conferences and quarterly reviews, when assigned.
• Provides superior customer service to all residents and families;
• Provides quality food service to all residents & families;

Ministry of Health and Long Term Care Compliance

• Follows infection control procedures.
• Complies with all provincial/long term care regulations and established dietary department policies and procedures;

Working Conditions

• Close concentration required while serving food;
• Modern facility, temperature controlled, smoke free environment;
• Hours of work include scheduled shifts and call-ins, and may include day, evening, night shifts, weekdays and weekends. There is a requirement to work statutory holidays;
• Work is in a home-like medical care area and requires interaction with residents and their families. The workplace is fast paced, with frequent disruptions and distractions, while meeting preset deadlines. Must be flexible to changing needs of the residents, staff and operational issues, as they are presented.
• Regular exposure to temperature extremes, noise, biochemical agents and wet floors;

Contacts

Internal Working Relationships

• Nutrition Manager, other managers, front line staff, Residents

External Working Relationships

• Families, MOHLTC Inspectors, contract service providers

Knowledge and Skill

• Must be an effective team player who works well with others and is able to take directions.
• Must maintain up to date certification in the food Safety Awareness Program offered by Public Health;
• Must be able to work and communicate effectively with residents of a LTC home;
• Must be able to work accurately, quickly, and safely;
• Must be able to read, write and accurately follow written and verbal instructions;
• Food Service Workers must have completed a Food Service Worker program approved under the Long Term care Homes Act, 2007 and Ontario Regulations 79/10 or have qualifications as identified under Ontario Regulations 79/10 78(1);

Impact of Error

• Errors may lead to ineffective performance and may result in injury to self, others and residents. Furthermore, errors may result in a loss of public confidence, credibility and create a liability to the corporation.
• Errors in food handling and serving could result in negative resident outcomes, loss of satisfaction and trust with Residents, families, Public Health and Ministry officials.

Grey County is proud to be an equal opportunity employer, and promotes a culture of respect where all team members are valued for their unique talents, knowledge and lived experiences.

Accommodations are available for all parts of the recruitment process. Applicants are encouraged to outline accommodation needs when submitting their application. If alternate methods of application are required, candidates can email [email protected].

While we thank all candidates for their interest, only those selected for an interview will be contacted.

Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act, and will be used only to determine eligibility for employment.

Based on the nature of the position, pre-employment screening may be required including but not limited to; Criminal Record Searches, Financial Credit Inquiries; Educational and Credential Verification; Drivers Abstracts; Drug/Alcohol Testing; Pre-Medical Testing and Investigative Employment References.