Field Services Specialist Jobs

If you are an application engineering professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! You will be responsible for the field service of Retail Solutions products, services, and commissioning services of new installation, retrofit, and existing sites. The Field Services Specialist is required to establish, promote, and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.
AS A FIELD SERVICES SPECIALIST, YOU WILL:

• Meet regularly with customers to become familiar with operating problems.
• Manage assigned work to meet professional and efficient execution of time and customer satisfaction.
• Operate in a safe manner in accordance with published safety guidelines.
• Provide field change information to the project team for the creation of as-built drawings and software.
• Keep customers informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or replacement. Promote the sale of add-on work.
• Assist in validation of complete system functionality and troubleshoots problems with subcontractors and other trades to ensure proper operation.
• Communicate with customers upon arrival and before leaving the work site and ensure high levels of customer satisfaction.
• Troubleshoot and resolve basic HVAC mechanical, electrical, and control problems
• Keep current on safety bulletins and safety field change notices.
• Assist in the loading and commissioning of all system and network-level controllers as required.

WHO YOU ARE:
You build and deliver solutions that meet customer expectations. You keep up with current and possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.
REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• Attention to detail
• Strong computer skills required
• Effective interpersonal and communication skills to represent the company to customers and other outside contacts in an ethical and professional manner.
• 2+ years of experience with HVAC controls or building automation systems field including commissioning and start up.
• Associate’s (AA) degree or equivalent from a two-year college or technical school (or equivalent working experience)
• Authorized to work in Canada and travel to the United States without sponsorship now or in the future. Some overnight travel may be required.
• Possesses the ability to explain technical information to technical and non-technical people.

PREFERRED EDUCATION, EXPERIENCE & SKILLS:

• Bilingual in French
• Two years’ experience in installing electronic and/or mechanical systems.
• 2-year degree in electronics, mechanical systems

About Us
WHY EMERSON
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.
We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.
Our training programs focus on end-to-end development, from onboarding through senior leadership.
Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!
Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: extended health & dental benefits, Heath Care Spending Account, life insurance coverage, registered pension plan/registered retirement savings plans.
We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson .
Equal Opportunity Employer
Emerson is an equal opportunity employer committed to providing a workplace free of any discrimination or harassment. We encourage all qualified applicants to apply including women, Aboriginal Peoples, members of visible minorities and persons with disabilities. Reasonable accommodations are available at all stages of recruitment, selection, and employment.
If you have an accommodation need, please contact Human Resources or [email protected] to make appropriate arrangements.
About Emerson
Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.
Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
We help customers in the world’s most essential industries solve the biggest challenges of modern life.
Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.
Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!
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