Vehicle Remarketing Services Specialist - Nar

As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, VW Credit Canada, Inc., also known as Audi Finance and Volkswagen Finance, is a wholly owned subsidiary of VW Credit, Inc. Audi Finance and Volkswagen Finance offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our Customers.

Additionally, we provide commercial financing products to Audi and Volkswagen Dealers to support expanding dealership capabilities and enhancing overall operations.

Job Summary

To support the NAR (North American Region) Remarketing Department in all vehicle remarketing aspects of dealer relations, dealer online sales, and the dealer service loaner and other programs. This role will utilize thorough knowledge of lease end policies concerning vehicle inspections, customer end of term processes, dealer sales and arbitrations, and dealer service loaners. This role will play a critical component with identifying trends and opportunities to increase process efficiencies for NAR Remarketing, dealerships, as well as vendors.

Job Responsibilities

Direct Channel Monitoring and Support

• Transportation inquiries
• Payment methods and site access
• Responsible for managing payoff shortage queue
• Dealer Service Loaner inquiries
• Incentive payouts
• Manage emails related to Audi Direct, Volkswagen Direct, Audi Pre-Owned Direct, VW Pre-Owned Direct usage and purchase inquiries:
• Lease Pull-Ahead Programs
• Pricing, Title, and Ownership inquiries
• Remarketing program level inquiries
• Identify trends and opportunities when vehicles move through online lifecycle (seller removed, hold awaiting location, ungrounded reporting, mileage discrepancy, bankruptcy reporting)

Dealer Phone Calls and Field Support

• Transportation inquiries
• Manage phone calls related to AudiDirect, Audi Pre-Owned Direct, Volkswagen Pre-Owned Direct and VolkswagenDirect usage and purchase inquiries:
• Pricing and title inquiries
• Audi Certified Excellence and VW Affinity level inquiries
• Payment methods and site access
• Generate accurate manual dealer payoff quotes as requested by Franchise and Non-Franchise dealers and follow-up on dealer payoff shortages as necessary.
• Follow up with dealers on vehicles that have not been grounded within three business days. Identify trends and work with field personnel and dealership to ensure process is understood and followed.
• VW and Audi CPO bonus payouts
• Lease Pull-Ahead Programs and Continuations
• Dealer Service Loaner inquiries

Administer Vehicle Remarketing Service Products

• Oversee adherence to SLAs under the Remarketing Services Products
• Client Inventory
• Client Payments
• Administer the completion of client agreements
• Vendor Accountability (Technology and Product Delivery Fulfillment)
• Manage the inventory assignment and pricing process

Primary Location

Canada-Ontario-Ajax

Experience

• 2-4 years Remarketing Lease End related experience (preferred)
• 2-4 years customer and dealer contact experience

Education

• Bachelors degree in Business (preferred)
• College Diploma

Skills

• Problem solving skills
• Conceptual thinking skills
• Computer savvy
• Communication skills
• Influencing and negotiation skills
• Analytical skills
• Integration – joining people, processes or systems

Specialized Skills

• Able to work overtime and/or flexible hours
• Highly motivated, able to work independently with minimal direction; self-starter
• Strong professional and interpersonal skills
• Consumer or automotive financing knowledge and sound understanding of dealership operations
• Positive attitude and team player
• Exceptional computer skills, Excel, Word, Power Point, Point, Access, and Oracle
• Strong Verbal and Written Communications skills

Work Flexibility

• This position is hybrid
• Ability to work Monday – Friday between 8:00am – 8:00pm and Saturday (on rotation) 11:00am – 3:00pm

VW Credit Canada, Inc. (also operating under Audi Finance and Volkswagen Finance) is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, state or local laws.

VW Credit Canada, Inc. (also operating under Audi Finance and Volkswagen Finance) is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.