Dispatcher Jobs

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.
Job Type: Full Time
Location: ON Concord Trailer - CN037
Job Summary
The Dispatcher is responsible for supporting both Canadian U.S. dispatch activity within the operation. The primary responsibility is supporting daily dispatch requirements and providing quality customer service to our external clients. This includes dispatching local pickup and deliveries; long distance and specialty moves and original equipment manufacturer (OEM) dispatch support. The dispatchers work closely with department supervisors, customer service, drivers and clients directly to coordinate daily dispatch activity. Additional responsibilities include providing quotes, order entry, tracking vehicles and providing general support in dispatch and customer service.
Key Duties & Responsibilities

• Perform other related duties as assigned by management.
• Support U.S. department with customer inquiries, order entry, documentation, customer follow-up
• Work closely with and coordinate daily needs with key third-party suppliers
• Schedule and coordinate local pick-up and deliveries with clients directly
• Support dispatch by learning all aspects of delivery requirements by various segments
• Assist with all vehicle movement within the compound
• Adhere to established policies and procedures.
• Update customer service and information systems with daily dispatch activity
• Build relationships with key clients such as local dealers, auctions, etc.
• Organize and coordinate daily activity for key accounts

Knowledge & Skills

• Exceptional computer skills (Microsoft office & TMS)
• Self-starter
• Organizational and problem skills
• Strong interpersonal and communication skills
• Ability to multi-task and prioritize workload
• Ability to work independent or as part of a close team
• Strong customer service focus and flexibility in dealing with diverse customer scenarios
• Geographical knowledge of assigned Province(s)
• Strong attention to detail

Work Experience – Minimum Required
2 years of related experience
EDUCATION
Required: High School/GED or equivalent
Preferred: Associates Degree or post-secondary education in Transportation or Logistics
Certifications Description
COMPETENCIES
Accountability
Business Acumen and Straight Talk
Agility
Customer First Focus
Inclusion and Collaboration
Leading and Developing
Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.