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Dispatcher (Flatbed) Jobs
Company | ANDY |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-10 |
Posted at | 10 months ago |
About Us
- Act as a primary point of contact for a designated portfolio of customers within the Flatbed Division, ensuring exceptional customer service and addressing their specific needs.
- Monitor and address emails in the CSR inbox, promptly responding to general customer inquiries by phone or email, with a focus on flatbed-related queries.
- Create and update orders in TMW, our transportation management system, with a specific focus on flatbed operations.
- Skillfully negotiate, book, and coordinate cargo movements for our Flatbed Division, including managing the dispatching of flatbed trucks for efficient and timely deliveries.
- Continuously strive to achieve the highest level of service delivery and promptly resolve any flatbed-related issues that may arise.
- Provide comprehensive and satisfactory responses to customer inquiries, resolving any issues or concerns promptly and effectively.
- Ensure proper documentation and customs paperwork for flatbed cargo, including border crossings (PARS, PAPS, ACE/ACI), complying with all relevant regulations and requirements.
- Collaborate closely with the Operations team to coordinate and execute the dispatch of flatbed trucks, ensuring the seamless execution of customer orders.
- Conduct thorough comparisons of waybills and purchase orders, diligently following up with customers in cases of discrepancies, specifically for flatbed cargo.
- Minimum of 1 years’ experience as a Flatbed Dispatcher, combined with proven customer service skills.
- Capable of working autonomously as well as collaboratively within a team to achieve shared goals and targets.
- High school diploma or equivalent qualification.
- Strong numerical aptitude, with a keen eye for accuracy and attention to detail, particularly when managing flatbed cargo.
- Proficiency in MS Office applications, including Excel, Word, and Outlook.
- Exceptional written and verbal communication skills in English and French, enabling effective communication with customers and internal teams.
- Access to tools and resources for physical and mental health, embracing change, and connecting with colleagues.
- Experience a flexible work arrangement that promotes work-life balance and empowers you to optimize productivity in a way that suits your individual work style.
- Engage in inclusive employee-led networks for education, inspiration, amplifying voices, building relationships, and development opportunities.
- Competitive salary and flexible work arrangements.
- Extensive flex pension and benefits package, including virtual healthcare.
- Contribute to the community through a unique Community Impact program aligned with your interests.
- Inspiring leaders and colleagues who support your growth.
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