Dispatcher Jobs

Department: Public Safety

Employment Type: Part Time

Location: Public Safety

Compensation: $31.28 / hour

Description

Principal fonction:

The work consists of receiving, recording and transmitting, by telephone, by radiotransmitter or by teleprinter, complaints and requests emanating from the central exchange of the City, the public and from municipal employees regarding the activities of a certain department, division or department sector.

Schedule :
Friday 11:00 p.m. to 7:00 a.m.
Saturday 11:00 p.m. to 7:00 a.m.

• Possibility of 1 to 2 extra night shifts per week

Key Responsibilities

• Undertake any other related tasks.
• Receive and transmit by telephone, radiotelephone or teleprinter instructions, information on works in progress or any other subject.
• Record the nature of all calls, the time of receipt, and other pertinent information, on a card and do follow-up; take the necessary steps to ensure that the calls are recorded automatically.
• Receive telephone calls from the public regarding the condition of the streets, water pipeline breaks, power failures or streetlight breakdowns, or any other defect or complaint relating to municipal services or other public service.
• Use, if needed, various office work equipment to accomplish certain tasks related to the job, while using the appropriate programs.
• Receive and retransmit to whomever it may concern the telephone calls of certain employees reporting their absence from work.
• Monitor alarm consoles (fire, theft, pumps, power, etc. for the municipal buildings) and advise those concerned of the triggering of the alarm.
• Ensure the retransmission, to interested agencies, of any complaints about them.
• Retransmit the calls received to whomever it may concern, and according to priority, by radiotelephone, telephone or teleprinter.
• Compile data and prepare statistics regarding his activities.

Skills, Knowledge and Expertise:
Education: High School Diploma and Certificate of Radiotelephone Operator, limited land service, from the "Ministère fédérale des communications"
Experience: One (1) year similar work experience, allowing employee to become familiar with this line of work.
Other: Bilingual, written and spoken
N.B. You may be required to submit to an oral and/or written competency exam.
Note
Please note that the City is a recognized organization under the Charter of the French Language and can use both the official language and another language.