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Disbursement Associate Jobs
Company | Foresters Financial |
Address | Toronto, Ontario, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Insurance,Financial Services |
Expires | 2023-06-09 |
Posted at | 1 year ago |
Career Opportunity
- Set up loan repayments, investigate and calculate loan audits.
- Assist with user acceptance testing and projects when required.
- Complete any additional calculations required (i.e.: cash values, dividends, tax gains, withholding tax).
- Apply external rollover monies to certificates, notify member and verify tax source of funds.
- Assist other teams within Operations as needed.
- Maintain pending file and undertakes follow up of any outstanding cases on a monthly basis.
- Reach out to internal and external stakeholders as needed to retrieve outstanding requirements to complete transactions.
- Achieve or improve on established SLA‘s while identify opportunities for process improvements.
- Answer inbound service related calls regarding all aspects of processing business with Foresters.
- Quality review and provide constructive feedback.
- Interpret all divorce decrees, bankruptcy, power of attorney forms to ensure validity of request.
- Process monthly dividend run and reminder notices.
- Assist and support other team members as required during vacation, absences and peak workload periods
- Input appropriate data onto appropriate system to generate worksheets and initiate the claim settlement cheque, transfer of funds and reactivations.
- Examine all relevant documents to ensure legal and contractual requirements have been met in order to proceed with the request.
- Authorize issuance of settlement and/or rollover cheques in amounts up to $50,000.
- Prepare new specification pages and makes any rider adjustments on partial surrenders.
- Knowledge of Foresters products.
- Excellent math skills and demonstrated experience in making calculations; good attention to detail and accuracy.
- Knowledge of Vantage system an asset.
- Ability to work rotating shift times between the hours of 8:00am-8:00pm, and provide coverage on some Canadian Statutory holidays.
- Participation in LOMA or other self development
- Strong organization skills and flexible to demanding workload.
- Excellent written and verbal communications skills.
- Demonstrated strong customer service focus within a team environment.
- Related experience with knowledge of relevant state/provincial legislation.
- Strong computer skills; accurate keyboarding with good basic knowledge of Word, Windows and Excel.
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