Director Of Development Services

Our client located in Midtown Toronto, is looking for a Director, Development Services for a 6 month's contract opportunity with perm potential. Working on a Hybrid model (1 day in office every week), he/she will direct and manage the electronic and hard copy information support systems and services necessary for the successful fundraising, marketing and stewardship programs. They will also be responsible for the development and implementation of all aspects of support systems, reporting and development business practices.

The Director, Development Services is accountable for understanding and meeting the information needs of the fund development and marketing teams, senior administration and key volunteers through the maintenance and manipulation of a highly effective, well-integrated database as well as the development and implementation of reporting output from the same. The Director is also responsible for participating in a variety of broader fund development initiatives including market research, records management (electronic and hard copy), stewardship, and volunteer support/management. This support will be accomplished by setting best practice standards; establishing accountability mechanisms; reporting and forecasting; establishing performance metrics and measures on all aspects of donations, records, and systems; establishing new efficiencies; and providing a high level of service and value to Cystic Fibrosis Canada staff and volunteers.

The Director, Development Services will also manage the team tasked with all functions relating to revenue processing ensuring that best practices are in place that provides excellent donor services.

Detailed responsibilities:

Planning, Implementation and Process

• Provide consultation on the purchases of external digital technology work from separate vendors;
• Establish frameworks for providing ongoing training, support and policies/procedures connected with the solutions;
• Develop innovative technology solutions to drive revenue growth;
• Work with a wide range of vendors, provide clear objectives and ensure successful delivery of all services/projects; and
• Support the design and implementation of a digital technology strategy with a focus on increasing levels of excellence and customer service;
• Ensure interoperability of systems;
• Ensure infrastructure is adequate to meet demand;
• Document all systems and processes associated with digital technologies with focus on security, privacy of information, data flows, user experience and ensuring maximum uptime.

Operations, Business planning and budget management

• Familiarize and comply with all Cystic Fibrosis Canada Financial, Accounting, IT, Contract and Purchasing Policies and Procedures;
• Negotiate supplier contracts where needed;
• Ensure supplier relationships are properly established, clearly documented and managed in accordance with Contract and Purchasing Policies;
• Ensure proper sourcing of suppliers is done that delivers value at the right timeline and quality to the organization; and
• Monitor supplier spend against project budgets and alleviate issues that would create cost overruns.
• Ensure alignment on key implementation strategies;
• Complete a detailed monthly review of department spending against budget and ensure accurate and timely accounting and reporting of expenses and analyze and resolve variances;

Human Resources Management

• Evaluate the performance of direct reports on a regular basis to ensure goals are on track; and
• Lead the development of an effective and high performing team, ensuring high standards of delivery, competence and organization values are maintained and that individuals are well supported in fulfilling their accountabilities, developing their skills and achieving their career potential;
• Recruit skilled talent in support of current and future following policies and assessments guidelines.
• Establish individual performance plans and objectives; provide coaching and feedback to direct reports;
• Provide clear direction on business goals and priorities; ensure optimal deployment of resources to achieve business goals;

Key Competencies and Experience:

• Bilingual (English and French) is an asset
• Ability to exercise discretion and good judgement, take initiative and work with tight deadlines in a results oriented environment;
• 5-7 years experience working in the not for profit/charitable sector, specifically in the area of development and/or major gift fundraising with a proven track record of success;
• Extremely strict attention to detail
• Experience managing a team
• Evidence of leadership and initiative, tact, diplomacy, and creativity; and
• Resourceful and tenacious with a high level of confidentiality, diplomacy and tact
• University degree or college degree, preferably relating to Information Management or Systems Analysis
• Collaborative and effective team player
• Flexibility and adaptability
• Excellent IT skills and high comfort level in all aspects of database management and project development
• Experience with third party fundraising platforms
• Strong interpersonal and relationship building skills as well as strong service orientation skills
• Excellent communication and problem solving skills
• Strong understand of fundraising work flows
• Proven experience in managing and maintaining Raiser’s Edge or a similar relational database
• Experience and ability to work with senior level executives with demonstrated ability to build relationships with internal and external key stakeholders, including volunteers;
• Advanced knowledge of fundraising CRMs in a complex fundraising organization – specifically with Blackbaud Products (Raisers Edge, Financial Edge, LCRM/Luminate, Convio, Net Community, TeamRaiser), as well as experience with SalesForce Non Profit platforms