Digital Services Coordinator I

Company:
Finning Canada
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
Digital technologies, data and analytics are increasingly impacting traditional businesses, and the heavy equipment business is no exception. Through innovation, connectivity of assets and people, data analytics and new equipment performance solutions, Finning Digital will measurably improve both Finning and customer performance through transforming the way we work.
As Finning Digital's strategy is developed, we need to bring together talented new global and regional teams of digital innovators to leverage our existing business and capitalize on growth opportunities. This new global Connectivity team will act as both a catalyst for driving asset and organizational efficiency and an accelerator for creating competitive advantage through new products and offerings.
Reporting to the regional Technology Manager, the Digital services Coordinator I will execute on the connectivity roadmap developed together with the manager for their region. The Coordinator will work in conjunction with the regional branches to connect the customer assets.
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Major Job Functions:

• Ability to recognize anomalies in reporting and investigate the root cause
• Produce customer reports for sales use in customer conversations. Machine usage, idle time, fuel consumption, etc.
• Responsible for front line customer service, ensuring users are having using uninterrupted service, updating needs and databases as required.
• Working with the branches and customers to manage the sign-up, orientation, training and maintenance of services on multiple digital platforms.
• Responsible for communicating with Cat as it related to any issues associated with connecting assets and maintaining connectivity.
• Follow the process for the Connectivity Planner to be notified of incoming service work
• Working with multiple processes and technology mindset and being receptive to new products and offerings

Qualifications & Experience:

• Experience in project implementation and project management
• Ability to build close working relationships with the business in order to collaboratively achieve organizational results
• Excellent communication skills, both verbal and written with strong presentation skills
• Maintenance and upkeep of Data base systems
• ERP experience
• Post-secondary education in a related field is preferred
• Skilled in strategic thinking, business & technical planning
• Knowledge of equipment, solutions, components & systems
• Intermediate MS Excel and reporting skills
• Service administration (SalesForce and SalesLink is an asset)
• Asset tracking and reporting
• Well-developed internal and industry networking capabilities

We are committed to diversity at Finning, to building and sustaining a diverse and inclusive workforce and as an equal opportunity employer we encourage applications from all qualified individuals. Finning does not discriminate against applicants based on genders, races, national and ethnic origins, religions, ages, sexual orientation, marital and family status, and/or mental or physical disabilities.