Department Manager - Robina

Company Description

• Make your mark within a leading global fashion company
• H&M is a place where you can express your full self & feel like you truly belong
• Fun, collaborative and inclusive team environment

At H&M, we welcome you to be yourself and challenge you to grow and make a difference.

Help us reimagine the future of an entire industry, making everyone look, feel and do good. 

Be proud of where you came from & amazed by where you’ll go. 

Be yourself & more at H&M!

Company Description

Joining us means you will be part of an extraordinary and exciting company! You’re a key team player collaborating closely with the restaurant team and our guests. You’ll learn our sought after set of systems and procedures while working closely with your FOH and BOH Teams. You’ll bring a professional, enthusiastic work ethic each day; and contribute to setting our restaurants apart and creating a rave worthy guest experience!

What's in it for you:

• Discounted gym membership and Employee Assistance Program
• Employee Referral Program
• 50% Dining Discount for all O&B locations for you and up to 3 guests
• Training and development opportunities
• Access to Health, Dental and Visions benefits with Enhanced Mental Health Coverage
• Gratuity Sharing
• O&B is one of Canada’s largest hospitality companies with many internal career opportunities. We have restaurants, food halls, and catering teams in Alberta, Ontario, Quebec, and Nova Scotia.

As a Department Manager at H&M, you will spend 80% of your time where it all happens – on the shop floor. You are responsible for supporting the sales & profit goals by setting a plan for your department to deliver the best customer experience in line with your store. You act in line with our values, always with the mindset of everyone is a leader.

At H&M, we value the importance of acting in line with our company values. We believe that no matter what role you hold, both what you do and how you do it are equally important.

As a Department Manager at H&M you are:

• Promoting our Hello Member program in line with store and country goals.
• Responsible for delivering exceptional customer service and motivating others to create the best customer experience.
• Promote an open feedback culture were giving and receiving feedback helps drive goals forward and is the foundation for helping our people grow.
• Ensure store operations and best practice are followed in your department and throughout the store.
• Collaborate with the store visual team to create an inspiring and exciting customer experience.

Located in the historic Hudson’s Bay building in downtown Calgary, The Guild is open for all-day dining, drinks and private events. Spanning two floors and featuring one of Calgary’s largest patios, The Guild is a nod to the guildhalls of the past, which served as meeting places for artists and merchants!

Core Values:

• You value positivity, honesty and respect
• You are passionate and articulate about food and beverage
• You aim to leave lasting, positive impressions on every guest through intelligent, enthusiastic and emotional service.
• You celebrate diversity and recognize that we are strongest when we apply the sum of our personal energies, our collective genius
• You value relentless innovation and kick-ass creativity

The Day to Day:

• You’re a pro at first impressions and welcome each guest warmly and with enthusiasm
• You’re accurate and precise when entering information into the POS system ensuring communications are clear for the BOH team
• You able to respond promptly and courteously to any guest request or concern
• You value organization and structure and utilize seat-specific ordering so to not auction food when it is delivered to the table
• You take pride in your work space and monitor the cleanliness of section
• You keenly follow all food safety standards and systems
• You’re aware of your surroundings and offer a helping hand to all guests whenever needed
• You’re enthusiastic about our offerings and share your menu knowledgeable in order to make best recommendations
• Other duties as assigned or required
• You love to go above and beyond for special requests or celebrations and take food preferences and guest allergies seriously

Qualifications

• Experience analysing commercial reports and formulating plans to maximize sales. 
• Previous leadership experience in a similar role with proven results in driving commercial KPIs and team development.
• Demonstrates exceptional communication and relationship building skills.
• Passionate about providing excellent customer service. 
• Strong organizational skills and the ability to prioritize multiple tasks based on the needs of our fast-paced business.
• The ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team.

Additional Information

Why work for us

• A structured and hands-on induction program with regular feedback.
• Up to 26 weeks paid parental leave for eligible team members.
• Continuous learning and development opportunities within a global business.
• Receive 25% off H&M and other H&M Group brands both in store and online.
• 8hrs paid volunteer leave per year.
• Access to Flare benefits platform – enjoy discount on movie tickets, gym membership, novated leasing and much more.
• Eligible team members, receive extra annual leave based on length of service.
• Dress to your personality, all day, every day!
• Wellbeing support - Access to our 24/7 EAP provider for both you and close family members and much more.

Qualifications

• Ability to remain calm under pressure while working in a fast-paced environment
• At least 2 years serving experience in a similar environment
• Smart Serve Certification a requirement
• Strong oral and written communication skills
• High level of product knowledge
• High attention to detail
• Ability to maintain a level of professional urgency and momentum
• Ability to lift/ carry furniture
• Organizational skills and sales ability
• Ability to multi-task

Additional Information

Oliver & Bonacini's Diversity Commitment

At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.