Customer Service Representative Intermediate(Customer Service Representative Intermediate)

Responsibilities

• Ensure requests and inquiries are transferred to the appropriate area.
• Use call tracking systems to log all inquiries for documentation purposes.
• Develop and maintain good client relationships while ensuring confidentiality.
• Responsible for responding to customer requests in a prompt, accurate and professional manner. Handle any inquiries which require investigation or follow-up.

Qualifications

• Excellent communication skills.
• Previous customer service experience.
• Ability to handle tasks in a professional manner.

RESPONSABILITÉS

• Utilise des systèmes de suivi des appels pour consigner toutes les demandes
• Établit et entretient de solides relations avec la clientèle tout en assurant la confidentialité des renseignements.
• Chargé de répondre aux requêtes des clients de manière rapide, précise et professionnelle. Gère toute requête qui nécessite une recherche ou un suivi.
• S'assure que les demandes et les requêtes sont confiées au service approprié.

Qualifications

• Excellentes aptitudes à la communication;
• Capacité de gérer les tâches de manière professionnelle.

Applying with Raise

Raise is an established IT and engineering hiring firm with over 60 years’ experience connecting talented candidates with meaningful work. When you apply, you’ll get more than just a chance at a great job—you’ll become part of a vast network of employers that are always changing. We value diversity and inclusion and encourage all qualified people to apply, however, only those selected for an interview will be contacted. If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-567-9675 or [email protected]