Customer Service Representative Ii - Bilingual (French/English)

Career Area

Finance

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About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

JOB SUMMARY: Support various portfolio management efforts for Caterpillar Financial Services Limited (CFSL).

Principal Duties And Responsiblities

• Analyzes past due results and provides regular updates to management regarding collection activity on priority accounts.
• Recommends additions, deletions, and modifications to the Potential Credit Loss Report.
• Completes accurate and timely processing of contract terminations, which includes but is not limited to preparing and sending paid-in-full documents and releasing liens and/or mortgages.
• Manages various collection efforts related to assigned portfolio while maintaining goodwill with customers.
• Completes all activities necessary to establish and maintain proper security interest in collateral related to affected loans and leases.
• Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them.
• Recommends and approves contract modifications within authority, and ensures accurate and timely processing of documentation and accounting system changes.
• Understands the Harassment policy of the company and is responsible for its application in all aspects of employment.
• Works with Cash Applications Department to ensure correct application and accounting of funds received.
• Provides accurate and timely buyout quotes to customers and other related parties.
• Provides thoughtful and timely answers to customer inquiries and works to resolve customer service issues related to invoicing, due date changes, principal reductions, account reconciliations, interest paid letters, and other similar issues.

Job Requirements

SKILLS, ABILITIES, AND KNOWLEDGE:

• Demonstrated knowledge of and ability to apply CFSL’s financing and leasing products.
• Fluent in French both written and spoken.
• Demonstrated knowledge of and ability to apply financing and taxation principles.
• Demonstrated knowledge of and ability to apply the UCC filing requirements and the applicability to bankruptcy laws and regulations.
• Demonstrated knowledge of and ability to apply math computation skills.
• Demonstrated knowledge of and ability to apply customer services and collection concepts and techniques.
• Demonstrated knowledge of and ability to analyze customer credit summaries and past due accounts.
• Ability to drive a car or adequately arrange for transportation to and from dealerships, customer sites, etc.
• Demonstrated knowledge of and ability to calculate casualty values and amortization schedules.
• Demonstrated knowledge of Caterpillar products, their applications, and the markets.
• Demonstrated knowledge of and ability to apply billing, invoicing and dealer payment principles and concepts.

EDUCATION/EXPERIENCE: A 4-year college or university degree in any discipline and a minimum of 2 years exempt experience in credit, customer services, collections, marketing, financial statement analysis and/or a related discipline is recommended. Previous exempt work experience must be progressively increasing in responsibility and accountability and demonstrate an ability to gain in knowledge, skills and responsibility such that a level of full competency can be reached. Equivalent experience may be substituted for education.

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Caterpillar is an Equal Opportunity Employer (EEO).

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