Customer Service Team Representative - Part Time (Remote Within Ontario)

Job ID: 6479
Working Business Language: English
We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both; evening shifts will be fully remote, please see 'Work Schedule' section for more information. You may work from anywhere within Ontario; in-person training will be required for the first 2 weeks (full time) out of our North York, ON office.
The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada’s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at wawanesa.com
We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.
Job Overview
The Customer Service Team Representative (Inside Claims Representative I) contributes to Wawanesa’s goal of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of small to moderate insurance claims by means of telephone and written correspondence. In this role you will provide exceptional support to our members during our extended hours period; please see the important details regarding the work schedule for this role below the job qualifications.
Job Responsibilities

• Investigate losses to determine liability
• Perform other duties as assigned
• Interpret policy wordings, determine policy coverage and ensure appropriate reserving
• Maintain accurate records based on company standards and policies within the claims system
• Negotiate with insureds, claimants, lawyers and insurers
• Coordinate services with vendors and service providers
• Evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses
• Adjust claims from inception to completion in a proactive manner
• Provide exceptional customer service by answering inbound calls from a queue

Qualifications

• Good time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Good investigative and analytical skills
• Good negotiation skills
• College/University degree in progress is preferred
• Good communication skills, both written and oral
• Detail oriented with a critical degree of accuracy regarding data entry
• Effective customer service skills demonstrating empathy and concern for customer satisfaction

Work Schedule

• Summer schedule (Effective June 26th, 2023):
• The successful candidate will work between 22.5 - 37.5 hours per week throughout the Summer, within the core business hours of 8:00 AM - 5:00 PM EST, Monday - Friday
• In-person/ on-site training/ onboarding will be a duration of 2 weeks, in-person (North York, ON), which will be Full Time (37.5 hours per week), Monday - Friday

• This position will be fully remote for the evening shifts
• Opportunity for a full time schedule, up to 37.5 hours per week (core hours worked will be between 4:30 PM to 9:00 PM EST, Monday - Friday)
• Fall Schedule (Effective September 18th, 2023):
• The successful candidate will be able to commit to working a regular shift which will provide coverage during the extended hours period: 4:30 PM - 9:00 PM EST, Monday - Friday (22.5 hours per week)

Wawanesa is proud to be one of Manitoba's Top Employers for 2023 recognizing that we are an exceptional place to work!
Wawanesa provides its employees with a respectful, challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets.
Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, [email protected].
If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.
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