Customer Service Representative – Loyalty - Mobility (Outbound Calls), English

Overview:
Are you interested in a career that allows you to work from home? At Nordia, it's possible! In addition to growing your career in the comfort of your own home, you will have the opportunity to join a friendly and dynamic team, even from a distance. You will benefit from job security, a wide range of social benefits, all the support you need, and much more!
As part of our Mobility Outbound team in Toronto, you'll use your relationship-building skills to connect with our long-term residential and small business customers. They want a new phone? You find out what they'd love and show them how easy you can make it theirs. They're worried their bill might become too expensive? You explore all possible price options and find a plan they're comfortable with. If they can benefit from an additional promotion, new product, or service offer, you'll find the solution for them.
What we offer:

• This position offers the possibility to work from home, but you can also work on-site according to your preference.
• Must have a secure space and not be disturbed during your shift.
• Competitive base salary of $20.19 (includes a $3.25 premium per hour worked);
• Available to work full time according to the following schedule:
• Saturday and Sundays: 10am till 6pm EST;
• Must have a minimum of 25 MBPS high speed internet;
• Performance-based incentive;
• Complete benefits plan after 6 months of service, including:
• Comprehensive insurance (medical, dental, and life insurance);
• Candidates must reside near the Nordia centre to be able to travel there, if necessary.
• Hourly premium for weekend hours;
• Great discounts on telecommunications products and services.
• Eligibility criteria:
• Monday through Friday: 10am till 9pm EST;
• Fully-paid professional training and all the support to help you reach your potential;

Responsibilities:
As a Customer service representative, you will:

• Enhance trust and loyalty towards the brand by providing a meaningful connection with the client;
• Promote complementary solutions with added-value according to the client's needs.
• Make outgoing calls to ensure customer satisfaction towards their current communication products;

Qualifications:

• Excellent interpersonal skills – You must provide a remarkable customer service experience that secures and expands the ongoing business relationship with the client;
• Previous experience in a sales environment, an asset.
• Proficiency in problem-solving and decision making;
• Ability to perform various tasks simultaneously in a fast-paced environment;

Training start date: May 15th
Why Nordia?
People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2022, for the ninth year in a row, 8 out 10 Nordia employees said they would recommend us as an employer to their friends and family. That same year, Nordia was recognized by Waterstone for the second time in a row as one of Canada's Most Admired Corporate Cultures.
Nordia is a designated employer to the Ontario Immigrant Nominee Program (OINP) and Atlantic Immigration Program (AIP). This position would be considered under NOC 64409 - Teer 4.
Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!
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