Customer Engagement Program Manager

What we're looking for

Momentive is looking for a Customer Engagement Program Manager to develop the strategy and manage the Customer Advisory Board (CAB) program and leadership roundtables across various focus areas. You will report to the Senior Manager of Customer Advocacy and will create memorable experiences with the Momentive brand by providing space for CX leaders, Market Researchers, and Survey experts to come together, engage, and learn. The combination of both programs will provide rich experiences for Momentive customers while also providing guidance and direction on our strategic roadmap and identifying customer champions for acts of advocacy.

You will

• Cultivate relationships with CAB members and establish an understanding of their goals for participating in the program
• Create a system for measuring success of the programs and share that with stakeholders
• Plan and prepare for meeting facilitation, including the use of facilitation techniques and collaboration tools to keep members engaged
• Capture and analyze insights and action items from CAB meetings and share them with key stakeholders to ensure that the CAB's feedback is integrated into broader customer feedback and insight initiatives
• Collaborate with internal stakeholders to identify topics and themes for CAB meetings to ensure that the meeting content is relevant, informative, and actionable
• Partner internally with leadership to build a team of experts to represent Momentive at the roundtable sessions
• Build and lead our leadership roundtable programming, focused on CX leadership, Market Research best practices and Survey fundamentals.
• Support our customer champion program, by identifying and cultivating customer advocates within the CAB and leadership roundtables, applying their success stories to drive brand awareness, and coordinating activities to recognize and reward their contributions.
• Manage the Customer Advisory Board (CAB):
• Engage with members before, during and after the sessions to gather topic suggestions, guest speakers, and feedback
• Leverage social tools to provide a virtual and ongoing space for the roundtable members to collaborate
• Create a programming roadmap that incorporates stakeholder feedback and aligns with the goals of the CAB
• Create a roadmap, detailed agendas, and a clear action plan for designing and managing the roundtable sessions

You have

• 3-5+ years of in a customer facing facilitation or engagement program role
• Experience working with executive leadership and across departments in an organization
• Experience supporting or managing customer-facing programs
• Understanding of the feedback and survey industry

Who We Are And What We Do

Momentive (NASDAQ: MNTV), maker of SurveyMonkey, is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI. Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences. More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience. Our vision is to improve human experiences by amplifying individual voices. Learn more at Momentive.ai.

What we offer our employees

Momentive is a place where the curious come to grow and shape what's next. By embedding inclusion into our processes, policies, benefits, and culture for our 1,400+ employees across North America, Europe, and APAC, we're building a workplace where people of every background can excel.

In addition, we've won multiple Culture and Employee awards , including Comparably's Best Workplace for Women and Diversity and Best Company for Perks and Benefits and Work-Life Balance, and received recognition for our forward-looking benefits policies, including best workplace for parents , vendor benefits standards , and our annual holiday refresh .

Our commitment to an inclusive workplace

Momentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.