Customer Ecommerce Manager Jobs

Position Snapshot

Business areas: Nestlé Canada

Job title: Customer eCommerce Manager

Location: Brampton, Ontario

Grade Level: 19

Benefits

• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Excellent training and development programs as well as opportunities to grow within the company
• Four weeks of Vacation and five personal days (Personal Paid Holidays)
• Free Headspace Account – guidance to create habits to support your mental health
• Flexible and hybrid work arrangements
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Bonus eligibility
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
• Access to Educational Assistance & Tuition Reimbursement

Position Summary

We are looking for a Customer eCommerce Manager based at our Brampton location reporting into the VP eCommerce. This role will be responsible for achieving annual online sales volume (eNNS), TTS and profitability targets for assigned customer(s) and categories, and building eCommerce capabilities at Nestlé Canada.

A day in the life of a Customer eCommerce Manager…

As a Customer eCommerce Manager you will be working as an eCommerce liaison, and subject matter expert to support Key Account managers, Team Leads and the CDTL () to achieve online Sales and Profit targets for assigned customer(s) and category or categories and the eCommerce team. You will also be working with your peers on the eCommerce team to help the organization learn about what it takes to be successful in eCommerce and help build the skills required for future success.

You will also:

• Collaborate with KAM to ensure accurate customer-specific forecast of online sales volume is reflected in all relevant customer / category promotion plans and entered into planning tools in a timely manner to enable accurate forecasting
• Maintain eCom thought leadership relative to industry peers, be an NCI eCom ambassador
• Lead development with KAM of online/eCommerce portion of Customer Category Plan(s). Participates in and supports the development of the Joint Business Plan and provides input / feedback to support ICP development
• Analyze, identify, and recommend sound merchandising / marketing / promotional / product strategies to optimize online performance and contribute to Nestle SRM ambitions
• Accountable for activating and maintaining customer online listings & availability, online content accuracy and optimization opportunities across categories. Collaborates with CME and BU counterparts to execute improvements
• Customer-facing “mirror” for eCommerce/digital media counterparts. Support Customer Team Lead/CDTL in developing senior level eCommerce customer relationships
• In partnership with category KAMs, ensure activation of eCommerce-specific elements of Category Roadmap & Sales Playbook initiatives within the Customer Category Plan(s)
• Active contributor owner of key drivers of eCom Operational Master Plan to improve eCom processes and ways of working, eCom integration into NCI
• In partnership with CME and CSD counterparts, lead development and execution of customer-specific online execution programs (Search, media, DSP, R&R etc as required) aligned to OMNI JBP/Category Plans, Category Roadmap, and Best-in-class eCommerce execution guidelines
• Capabilities building lead within CDT
• Ensures adherence to all Company principles and policies
• Establishes customer-specific reporting/leading KPI’s to ensure progress against objectives and to identify drivers of online performance and improvement opportunities. Collaborate with internal stakeholders to overcome

What will make you successful?

As the successful candidate, you will need to be passionate, agile, tenacious, results focused and have hands-on experience in customer relationship management and a strong marketing and/or eCommerce background. You will already have highly developed organizational, negotiation, interpersonal and presentation skills coupled with problem solving and strategic business thinking approach. You will have a strong financial acumen with strong analytical skills with a good understanding of profit & loss drivers and solid planning and forecasting knowledge. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market.

You will also:

• Completion of a University Degree in Marketing/Communications or Business Administration, with an emphasis on Digital Marketing and/or eBusiness preferred
• Demonstrated understanding of eCommerce sales and profitability drivers
• Knowledge and understanding of eComm performance management systems eg. SimilarWeb, Profitero, Data Impact, customer self-service portals an asset
• ECommerce Media or Digital commerce agency experience an asset
• Knowledge of paid/organic search, digital/programmatic media, digital merchandising, digital marketing, eCommerce routes to market (existing and emerging) required
• Have the ability to build great relationships with internal stakeholders from various backgrounds and work collaboratively on multiple projects
• Possess a minimum of 5 years in progressive sales or marketing roles with at least 3 years of direct eCommerce Account Management experience in either pure player or OMNI customers
• Demonstrated success in previous roles, delivering against KPIs

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting career you’ve always wanted.

What You Need To Know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.