Community Operations Coordinator Jobs

Hiring Lead:Gonzalo, Tara, Kyle

Competition:Open to internal/external

Job Title:Community Operations Coordinator

Reporting to:Tara Pearson, Community Manager

Department:Member Animation & Services

Location:720 Bathurst St,Toronto

Employment Type:Permanent, 0.8 FTE (30.00 hrs/week).

Work hours/days:Monday-Friday, 9:00 am - 3:30 pm

Compensation:$50,000/year x 0.80 FTE = $40,000/year + Benefits

Estimated Start Date:August 14, 2023

About CSI

The Centre for Social Innovation (CSI) is a nonprofit social enterprise based in Toronto with collaborative workspaces, communities and national acceleration programs. CSI supports 100s of nonprofits and social mission organizations tackling a range of social, environmental and economic challenges. Our mission is to catalyze social innovation by amplifying the success of our members and fueling a movement for that places people and planet first.

Collaboration, entrepreneurship and systems change are embodied in everything we do. We have the passion and drive of a young tech start-up but remain rooted in the social movements of the 60’s and 70’s and bring the professionalism of the 21st century. We are wildly optimistic, committed to finding solutions that put people and the planet first, while being deeply pragmatic. We are looking for someone who is committed to leveraging their skills, smarts and emotional intelligence to make an impact on our world.

This is a rare kind of crew - practical, friendly and deeply ambitious. We are determined to change the world and we have a plan, but we need your help to make it happen! We are making social change and having fun doing it.

About the Role

The Community Operations Coordinator will be responsible for coordinating and executing a variety of member services and operational requirements on a reliable basis. This includes providing timely and hospitable customer service at and around the welcome desk, kitchens, meeting rooms, event spaces, mail area, printers, and storage areas.

The role requires someone with a knack for organization, attention to detail, situational triaging, and multi-tasking skills. The ability to reflect CSI values in a front facing role while supporting other team members is important.

This role will work closely with the Community Manager and Community Animators to support and achieve daily operational results that meet overall animation and member retention goals.

In this role you would be:

Conducting daily operational duties such as:

• Opening and closing the common areas
• Stocking hospitality and business stations
• Maintaining clean, tidy co-working spaces
• Maintaining storage and vault areas
• Handing over information to next day’s staff and community animators
• Performing rounds on the kitchens and meeting rooms
• Staff and coordinate member services at the Welcome Desk

Providing services to members such as:

• Triaging and redirecting inquiries to staff
• Preparing and providing fobs, mullets, mail folders
• Liaising with the sales, leasing, events, facilities, and tech teams
• Receiving/sorting mail and packages, and maintaining the mail system
• Troubleshooting basic printer issues, and meeting room technology
• Signing day passes in/out, and lending equipment

Providing customer service to visitors such as:

• Issuing lounge passes
• Troubleshooting basic audio-visual issues in meeting rooms
• Responding to visitor inquiries and way-finding
• Liaising with the sales, leasing, events, facilities, and tech teams
• Giving short sales tours for membership, meeting rooms, events

Providing administrative or logistical support such as:

• Cataloging and filing receipts
• Responding to email, and answering the phone
• Creating operational process and system improvements
• Tracking inventory, ordering supplies, and coordinating restocking

Participating and supporting in activities such as:

• Joint health & safety committee as a ‘worker representative’
• Rituals, animation logistics, and special events
• Daily team huddles with staff and community animators
• Staff meetings and retreats

Qualifications

This role might be a good fit if:

• You are good at organizing and maintaining systems and making them more efficient
• You are reliable and empathetic, and have healthy boundaries
• You are results-oriented and find satisfaction in getting the job done well
• You can troubleshoot a user experience with audio-visual and printer technologies
• You are comfortable moving and working in different parts of a six floor building
• You know Google Suite, and are comfortable learning how to use digital platforms
• You have get-to-yes customer service and problem-solving skills
• You enjoy working in a fast paced, dynamic, and diverse environment
• You like people, and are a team player with excellent communication skills
• You can handle multiple requests and prioritize competing priorities

As with all members of the CSI team, you will be expected to:

• Work collaboratively and constructively
• Connect people with the ideas, resources, and support they need
• Brighten peoples’ days with a smile and positive attitude
• Want to apply but aren’t sure you have all of the relevant knowledge and experience? If you’re close, don’t hesitate, do it! Your unique skill set may be exactly what we need.
• Contribute to a culture of caring, belonging, and sharing

Inclusion, Diversity, Equity & Accessibility

Please let us know of any specific requirements needed before your interview and in advance of visiting any of our spaces – we will be happy to work with you on any accommodation requests.

We advocate for the presence and contributions of all people regardless of ability, age, cultural background, education, ethnic origin, gender expression, gender identity, immigration status, language, marital status, nationality, physical appearance, political affiliations, perspective, race, religion, sexual orientation, sexuality, family status, socioeconomic status, or other such considerations, and intersectionalities therein.

We recognize international experience and strongly encourage applications from diverse backgrounds and communities to apply!

How to Apply

Applications will be accepted on a rolling basis until July 17, 2023. Please submit your complete application here (https://csito.bamboohr.com/careers/107), including your resume and a cover letter that outlines your suitability for this role.

Here are some steps you may go through for this position:

Apply

Submit your resume and cover letter through our application platform, BambooHR.

Info Session

Attend a virtual or in-person Info Session to hear from us about the role, to ask your questions, to share your interest, and to gain a sense of us.

Interviews

By invitation, participate in a 30 minute virtual or in-person interview to show us how you’re a super fit for this role and this organization.

Shortlisted candidates may be invited back for an onsite tour and second interview.

Reference Checks

Upon request, provide contact info for references from past employers.

Communication

We appreciate your interest in working at the Centre for Social Innovation and are committed to respecting the time and talent of all applicants. To the best of our ability we will communicate clearly about the process and your status.

We communicate with applicants using our BambooHR software system. Be sure to check your SPAM folder regularly after applying.

Thank you.

For more information about CSI, visit our website: socialinnovation.org

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