Client Service Manager (2023-0259)

Here’s your chance to be a part of our story! Carewest is one of Calgary’s leaders in exceptional care and we are looking for passionate helpers to join our team.

At Carewest, our mission is to support all clients in maintaining their quality of life as they transition through their health care journey. Our core values of Caring, Relationships, Learning and Responsibility guide how we provide care to those who need it the most.

With a strong focus on delivering quality care & safety to our residents & clients we strive to attract innovative thinkers looking for a rewarding career.

Help us make a difference and connect with us today!

Position Summary: Reporting to a Director of Operations, this position is responsible for the daily leadership & management of the assigned unit and program areas. While maintaining a resident-centered service delivery model, this position is responsible for working collaboratively with residents, families, and the interdisciplinary care team to ensure positive program outcomes are achieved. This position is responsible for ensuring the programs are compliant to and meets all the appropriate provincial standards and all Carewest policies. The position is accountable to providing effective and efficient clinical operations within a defined budget, providing management oversight and direction as well as coaching and mentorship to program staff.

In keeping with Carewest’s Frame of Reference, the position is accountable to providing safe, quality care through process improvements and ensures that program principles and standards are in alignment with operational priorities. The position is responsible for other related duties as required.

Program Summary:

Enhanced Rehabilitation and Community Transition Program (ERCTP) is a 34 bed unit - a short-stay restorative care program that supports medically stable adults who do not need an acute-care level of service, but may require additional assessment, recuperation, and therapy before returning to the community.

Qualifications: Undergraduate Degree in Nursing, Allied Health or a related discipline; graduate degree or post-degree certifications preferred. Current registration by a regulatory body (for health care disciplines). Current Basic Life Support - Health Care Provider (BCLS-HCP) certification.

Experience:

• Minimum 3 years relevant clinical experience required, 5 years or greater preferred
• Demonstrated leadership and decision making skills
• Ability to develop and maintain professional and cohesive working relationships with stakeholders
• Demonstrated quality and process improvement skills
• Demonstrated financial knowledge and abilities (budgeting, reporting, variances)
• Excellent communication, team building, conflict resolution, organizational and time management skills
• Change management experience considered an asset

Rate of Pay: According to qualifications and experience

About Carewest:

We select dedicated people just like you to care for our clients, those who offer compassion, knowledge and commitment to the treatment, progress, outcomes and lives of our clients. We are motivated to employ individuals who are passionate about what they do and, are naturally driven to uphold our client-centered approach, contribute to best-practice solutions and a desire to take their careers to the next level within Carewest.

We are one of Canada’s largest public healthcare providers of complex continuing care, rehabilitation and recovery services, and a wide variety of community programs for both seniors and others requiring specialized care. With 13 locations across Calgary and a team of over 3000 employees, we offer a diverse, interdisciplinary, and expert community of health care professionals. Our innovative practices allow for optimal opportunities to learn, grow, and excel with us.

Successful applicants not currently working for Carewest will need to provide a suitable police records check and vulnerable sector screen. Successful applicants may need to provide immunization records for positions in certain environments. Carewest is an equal opportunity employer and values the diversity of the people and communities we serve. We are committed to attracting, engaging, and developing a diverse and inclusive workforce. For more information on Carewest, please visit our website at carewest.ca.