Clerk, Animal Services Jobs

JOB TITLE Clerk, Animal Services

DEPARTMENT Legislative Services

POSTING NUMBER 105479

NUMBER OF POSITIONS 1

JOB STATUS & DURATION Temporary 18-months

HOURS OF WORK 40 hour workweek

LOCATION Animal Shelter.

SALARY GRADE 8A

STARTING SALARY $1,164.00 per week

JOB TYPE Union

POSTING DATE June 23, 2023

CLOSING DATE June 29, 2023

AREA OF RESPONSIBILITY

Reporting to the Administrative Coordinator, Animal Services, responsible for providing exemplary frontline customer service to internal and external clients; responsible to intake and release animals at the front counter and to dispatch service calls to Animal Control Officers. Provides administrative support to the Animal Services team to ensure operational needs of the section are met.

• Prepares daily financial records, including remittances, deposits and cheque requisitions; receives and processes payments related to animal services, ensuring all documentation is provided to the Collections Department.
• Orders office supplies and maintains an inventory of information available to the public (i.e. pamphlets, brochures and flyers).
• Assists with the preparation and completion of correspondence and documentation, including animal investigations, crown briefs and affidavits; liaising with internal and external resources as required.
• Assists with training new Animal Services and Call Centre staff as it relates to section specific software and standard operating procedures.
• Maintains sectional filing system and electronic databases with new and/or updated information; generates reports for review by Management.
• Coordinates and prepares staff time and labour entries.
• Liaises with Fleet Services to coordinate vehicle maintenance requests for the Animal Services fleet.
• Prepares meeting minutes, reports and correspondence, including animal bites and requests for prosecution.
• Acts as the first point of contact for animal drop-offs and discharges by receiving and discharging various species of domestic animals and wildlife, ensuring required paperwork is completed and issued.
• Responds to and logs customer inquiries and requests related to City by-laws and animal services, including lost and found, fees, adoption and euthanasia.
• Performs other similar and related duties as assigned.
• Issues and renews licences for sale to veterinary clinics, recreation centres and the public; tracks batches and payment receipts and coordinating the annual inspection and tag issuance by Animal Control Officers.
• Dispatches service calls to Animal Control Officers in accordance with departmental policies and procedures; ensuring calls and/or complaints are managed in priority sequence.

SELECTION CRITERIA

• Various tests and/or exams may be administered as part of the selection criteria.
• Over one (1) year, up to and including two (2) years in a related animal field in an administrative capacity.
• Working knowledge of Microsoft Office.
• High School (Grade 12) graduation plus an additional program of up to one (1) year in Office Administration or equivalent.
• Exceptional communication and interpersonal skills with an emphasis on customer service.
• Able to work independently and as part of a team.

Alternate formats will be provided upon request.

Interview Our recruitment process may be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.

If this opportunity matches your interest and experience, please apply online by clicking the button above (quoting reference #105479 by June 29, 2023 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.