Claims Supervisor Jobs

Job Summary:

The Claims Supervisor will manage and oversee claims for all Van-Kam locations. This role will help resolve complex claims and disputes and work with other departments to improve claim processing procedures and customer satisfaction. This position reports directly to the Chief Operating Officer and is a full-time position based out of our Surrey head office.

About Us:

Van-Kam Freightways Ltd. (Van Kam) is one of the largest regional carriers in Western Canada specializing in less-than-truckload (LTL) transportation. With 8 terminal locations across British Columbia, we fulfill shipments to communities within 1-3 days throughout BC and Alberta. Between our own resources and our partner network, our coverage extends beyond Western Canada into the U.S. and Eastern Canada.

Responsibilities:

• Work with management at all terminals to help with final decision for damaged freight.
• Review, approve, and deny claims. Investigate complex claims as required.
• Work closely with the Overage, Shortage and Damage (os&d) department, Customer Service, and other terminals to resolve issues for lost and found shipments.
• Analyzing data and reports to identify possible trends or areas for improvement.
• Liquidate salvageable assets and determine appropriate price.
• Oversee and work alongside Claims Clerk.
• Enforce company claims procedures, including securing any salvage before a claim is finalized.
• Accept claims from customers.

Required Qualifications:

Knowledge, Skills, Abilities

• Exceptional customer service skills – this position will work directly with both external customers and internal stakeholders.
• Strong organizational skills.
• Strong leadership qualities.
• Supervisory experience is required.

Training And Experience

• Previous claims experience is required.

Preferred Qualifications:

• Knowledge of and understanding of the trucking industry.

Work Environment

This is a typical office role, however the successful candidate will be expected to visit the dock and look for freight as required.

Why Work for Van Kam?

There is a reason over 30% of our staff have been with us for more than 10 years!

• Environmental Sustainability. We have Green Initiative programs to limit our carbon footprint which include things like governing road speeds to reduce fuel consumption, equipping new tractors with clean emissions technology and investing in technology to limit paper use, just to name a few!
• Development. True to our values, we are committed to helping our employees succeed. Whether it is through career growth and advancement opportunities or investing in your training and education, we are here to support you along the way.
• Giving Back. Van Kam supports over 25 non-profit organization and local charities each year through both financial contributions and volunteer efforts. We also match employee donations up to $150 per employee, per year to ensure we can support the organizations that matter to you.
• Benefits. We cover 100% of our employees benefit premiums and contribute to a company funded pension plan. Enjoy the benefits, all while keeping more of your paycheck in your pocket.
• Make a difference. Trucking is vital to our communities. Here at Van Kam, we serve a broad range of industries from forestry and mining to retail, food, and auto. Come to work every day knowing you are making a difference and contributing to our purpose of uniting communities and improving lives.
• Work-life balance. We treat our customers like friends and our employees like family. As a family-owned company, we understand the importance of work-life balance which is why we offer competitive time-off benefits and commit to providing a balanced schedule for our drivers – so they can spend less time on the road and more time with the ones they love.
• We care about the things that matter to you. We regularly send out surveys to our employees to understand their experiences and learn how we can make their time at work better. We work hard to have an open-door management policy and cultivate an environment that welcomes and supports new ideas and ways of doing things.
• Competitive wages. We offer competitive wages and are committed to staying competitive within our industry.

Job Location

Surrey, BC

Our Story

Van Kam was founded more than 75 years ago in 1947 by Robert Henry Sr. To this day, Van Kam remains family owned and operated with the third generation leading into the future. Headquartered in BC with over 550 dedicated staff members, our continuous success is rooted in acknowledging every customer’s unique needs and applying our understanding of supply chain challenges to develop custom solutions to overcome them.

Our Purpose

Our purpose is to unite communities and improve lives. It's the root of what makes us tick and is central to our actions. Whether it's our employees, customers, or the citizens within the communities we serve, we have a lasting impact on their lives, and it is "why" we exist.

Our Values

Develop, Care, Achieve

In order to unite communities and improve lives we need a team of talented and dedicated individuals. Are you one of them? If so, we want to hear from you!

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