Claims Representative Ii - Auto Special Handling Unit

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.
In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
About The Role
We are looking for a Claims Representative II - Auto Special Handling Unit to join our team!
As a Claims Representative II - Auto Special Handling Unit for our Investigative Services team in Ajax, you will be responsible for investigating Accident Benefits claims to ensure fair decisions and equitable settlement.
This role is available in our Ajax, Toronto & Mississauga office.
What You’ll Do Here

• Negotiate settlements fairly and equitably
• Communicate in a timely and respectful manner with customers, claimants and lawyers when making decisions on coverage, reporting findings, and settling claims
• Handle disputes and payments into court, interpret case law and legal opinions, and pursue fair and equitable resolutions to customer disputes, complaints and escalations
• Ensure all claims and investigations are clearly documented and meet all legislative requirements
• Participate and/or lead project work, by working with members of the Investigative Services and Claims departments to deliver on project goals
• Identify fraud indicators and effectively coordinate investigative, vendor and legal resources to validate indicators and make decisions on liability and coverage
• Collect evidence and analyze information to determine liability and coverage, including damage valuations, statements and examinations under oath (EUO), expert reports, customer and claim-related documents, witness testimony, police reports, and all other information required to clarify and/or justify a claim
• Coordinate investigations into potential fraud, misrepresentation, and/or exaggeration within Auto Insurance claims

What You Bring To The Table

• Completed, or are working toward, Chartered Insurance Professional (CIP) designation
• Strong analytical, negotiation, and decision-making skills
• A minimum of 2 years claims adjusting experience in Auto Property Damage insurance
• Exceptional written and verbal communication skills
• A friendly and can-do attitude
• Strong communication and time management skills
• Experience with and/or knowledge of the legal dispute process for insurance claims
• Knowledge of provincial insurance act, Ontario Auto policy
• University degree or college diploma and/or equivalent business experience

These Skills Are Considered a Strong Asset

• Ability to be problem-solve and innovate investigation strategy
• Bilingualism in English and French and/or any other language
• Additional investigation experience in the insurance and/or financial industry

This role is eligible for employee referral bonus. #myReferrals1000
What We Offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• An extensive flex pension and benefits package, with access to virtual healthcare
• Possibility to purchase up to 5 extra days off per year
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• A financial rewards program that recognizes your success
• Inspiring leaders and colleagues who will lift you up and help you grow
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An annual wellness account that promotes an active and healthy lifestyle
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
• Flexible work arrangements

We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.