Claims Representative Iii - Accident Benefits

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.
Read on to see how you can shape the future, win as a team, and grow with us.
About The Role
We’re looking for Accident Benefits Claims Representatives to join our growing team!
As an Accident Benefits Claims Representative III, you will be responsible for overseeing a pending of Accident Benefits files with moderate to complex files. The successful candidate will have experience in handling claims and possess a strong understanding of current and past legislations and regulations. In this role you will also be responsible for mentoring and coaching throughout the COE in support of staff development. The members of this team must be detail oriented, have exhibited strong communication skills along with strong problem solving and negotiation abilities. If you enjoy collaboration and have a keen focus providing customer service excellence, this role may be for you.
We offer a hybrid working environment with support and training. Permanent positions available across multiple locations in Ontario: Ottawa, Ajax, Mississauga, Toronto, Richmond Hill and London (Ontario) offices.
What You’ll Do Here

• Handle a pending of Accident Benefit files while receiving regular intake of moderate to complex basic claims
• Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable
• Participate in Large Loss Meetings on own files where appropriate
• Complete other duties as assigned as deemed reasonable to assist the Business
• Demonstrate exposure recognition through proactive file handling with strong analysis
• Collaboration and networking with different business units
• Instruct Counsel on files in dispute
• Conduct investigations and identify additional information such as an independent medical examination, customer medical or employment history required to clarify and/or justify a claim
• Complete regular reporting as required and liaising with Technical Services to ensure appropriate action and reserving is in place where appropriate
• Communicate in a timely and respectful manner with the customer, claimants, lawyers and rehabilitation experts and report findings

What You Bring To The Table
We are looking to connect with Senior Accident Benefits Claims professionals within the Property & Casualty Insurance industry.

• Fluency in French and English is considered an asset.
• Excellent customer service skills.
• Must have a minimum of 3+ years of Accident Benefit claims handling experience
• Knowledge of provincial legislation governing auto insurance, with ancillary legislation.
• Exceptional problem-solving ability.
• Excellent communication and interpersonal skills with all levels of staff.
• Strong negotiation skills.
• Understanding of basic limit claims handling with a thorough knowledge of the Statutory Accident Benefits Schedule (SABS )
• College Diploma or University Degree preferred

This posting expires 19/May/2023 at 11:59pm EST
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What We Offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• Possibility to purchase up to 5 extra days off per year
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Flexible work arrangements
• Inspiring leaders and colleagues who will lift you up and help you grow
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• An extensive flex pension and benefits package, with access to virtual healthcare
• A financial rewards program that recognizes your success
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.