Chief Technology Officer Jobs

Position: Chief Technology Officer (CTO)

Status: Permanent Full Time

Departme nt : Information Services

Reports to: Chief Information and Analytics Officer (CIAO)

Posted Date: Monday, June 5, 2023 – Monday, June 19, 2023, 11:59 PM EDT

Salary Band: $133,280 - $199,930 (salary band placement commensurate with experience)

A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

If you are passionate about your career, motivated to improve the health of the community through secure, innovative digital and analytical solutions, want to lead a talented technical and customer focused team and committed to excellence, quality and patient safety, consider joining our Better Together team!

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The Chief Technology Officer (CTO) will play a significant role t o provide senior technical and operational leadership and oversight of the Hospital’s Information Services and Technology aligned with the organization’s digital and analytics roadmap, goals and objectives. Reporting to the Chief Information and Analytics Officer (CIAO), the CTO will provide technical and operational leadership to ensure exceptional service delivery and performance. The CTO will have management oversight of the Biomedical and Systems Engineering, Technology and Infrastructure, Service Desk, Switchboard and Locating, and the Information Security and Access Teams. The CTO will work closely with the CIAO, their direct reports (up to 4), other members of the Executive Team, Clinical Systems and Informatics/Epic team, Institute of Better Health, THP Solutions and clinical teams to identify and prioritize technology investments that improve the patient and staff experience, enhance productivity and information security, enhance innovation and/or reduce costs. This strategic role will also be significantly involved in the planning and design for the Trillium Health Partners’ HealthWorks Redevelopment Project related to Information Technology and Digital Health. The ideal candidate will have strong leadership and customer service skills, a deep understanding of technology, healthcare applications and integration systems, and a track record of successful oversight of large-scale technology initiatives such as but not limited to, Hospital Enterprise Applications (e.g. HIS, PACS) and/or Business Systems (e.g. Finance, HR) implementations, Data Centre and Network deployments, ICT and Master Planning, Cloud Solutions and Cyber Security initiatives.

Key Responsibilities:

• Develop, implement, execute, and maintain hospital wide disaster recovery and business continuity plans to address electrical or systems outages or errors with broad operational or clinical impact in collaboration with the Risk, Patient Care Services, facilities management, and planning teams.
• Lead development of Departments’ operating and capital budget for CIAO approval, in alignment with THP’s evergreen plans; monitor and manage budget variances with their direct reports. Develop the annual technology evergreen plan to ensure systems remain current and supported.
• Participate in the hospital’s after-hours leader on call program.
• Lead and mature the cyber security program to ensure hospital digital resources and assets remain available and secure. Work with regional partners, other hospitals and Ontario Health to ensure alignment with regional and provincial security policies, practices and initiatives.
• Collaborate with clinical teams and the Clinical Systems and Informatics/Epic Division, to identify technology solutions that can improve patient care, clinical workflows, and operational efficiency. Alongside the CIAO and other members of the Executive Team, identify areas where technology can be used to reduce costs and improve operational efficiency. This could include automating manual processes, optimizing supply chain management, or leveraging artificial intelligence (AI).
• Oversee the development, implementation and maintenance of a robust technology infrastructure that is secure, reliable, and scalable. This includes ensuring that the hospital's data storage, management, and analysis systems are up-to-date and meet industry standards for security and compliance.
• Operations management of high performing, skilled and service-oriented departments. Specifically supporting their direct reports (up to 4 leaders) with p eople, financial, project and risk management of the Biomedical and Systems Engineering, Technology and Infrastructure, Service Desk, Switchboard and Locating, and the Information Security and Access Teams, and working in collaboration with the Clinical Systems and Informatics team which oversees the support of the Hospital Information System, Epic.
• Responsible for ensuring that the hospital's technology solutions are accessible, user-friendly, and meet the needs of a diverse patient population. This includes evaluating the usability of technology solutions and working closely with clinical partners such as the Mississauga Ontario Health Team and participating in regional and provincial collaborations.
• Responsible for creating a technology roadmap, in alignment with the Digital Health Committee and THP’s Digital and Analytics Roadmap. The roadmap will include plans for implementing innovative technologies, upgrading existing systems, informing technology decisions required for THP Health Works and retiring legacy systems.
• Proactively anticipate future business and technical needs to assess their potential impact on the hospital's operations and patient care. This includes working with their teams to evaluate technologies and assess their potential impact on the hospital's strategic objectives and identifying opportunities to leverage emerging technologies to improve patient care and clinical workflows.
• Ensure effective and efficient project management and technical change control principles and practices to manage a high volume of projects.
• Developing, implementing and enforcing policies and procedures and incident response plans to ensure that the hospital's cybersecurity, and compliance practices are in line with industry standards and best practices. This includes staying up to date with regulatory requirements and working closely with legal, risk, insurance and compliance teams to ensure the hospital complies with all applicable laws and regulations.
• Provide senior technical leadership oversight for the development, negotiation, and maintenance of vendor and supplier contracts and service level agreements (SLAs) to reduce capital and operational costs aligned with strategic technological and operational goals; monitor and address issues with vendor and supplier performance and/or adherence to contract terms, SLAs, and legal, regulatory, policy, and procedural requirements.
• With the CIAO, establish and evaluate benchmarks, goals, and objectives aligned with corporate strategic direction; establish performance metrics and monitoring systems.
• Build and lead high-performing teams that are aligned with the hospital's mission, values, and goals. This includes providing leadership, coaching, and mentoring to ensure that teams are motivated, engaged, inclusive, diverse and focused on delivering value to the hospital and focused on THP’s anti-black racism journey.

Qualifications:

• Strong, well developed business and project management skills (strategic planning, risk management, resource allocation and analytics).
• Ability to succinctly relay information to the organization in business language with a clear understanding of business impacts
• Information Technology Infrastructure Library (ITIL) Foundations Certification.
• Excellent communication, collaboration, and leadership skills.
• Undergraduate degree in computer science, information technology, or a related field and Master’s degree preferred.
• Deep understanding of cyber security technologies and cyber risk mitigation strategies K nowledge of cyber security governance frameworks and security controls such as National Institute of Standards and Technology (NIST) and ISO-27001 – Information Secuity Management.
• Experience in leading Hybrid Data Center Implementations and managing infrastructure services and cloud based services.
• Results-oriented and client-focused with a commitment to excellence.
• Demonstrated ability to lead large-scale technology initiatives that improve patient care, clinical workflows, and operational efficiency.
• Superior analytical, problem solving, negotiation and conflict resolution skills.
• Demonstrated management and staff development with emphasis on coaching, mentoring, equity and inclusivity.
• 10+ years of progressive experience in healthcare leadership roles, managing information systems and services and cross functional technical teams.
• Proven success in gaining credibility and building trust with senior decision-makers.

Notes to applicants:

If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity.

Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act.

As a condition of employment, we require all staff to be fully vaccinated for COVID19, in addition to other vaccinations required by the Public Hospitals Act.