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Chief Operating Officer Jobs

Company

High Ticket eCom Incubator
Address Ontario, Canada
Employment type FULL_TIME
Salary
Expires 2023-07-01
Posted at 11 months ago
Job Description

High Ticket eCom Incubator (HTEC) - Role Clarification

(COO - HTEC Director of Customer Success and Consulting)


1. Overall Purpose of the Role


The COO is responsible for ensuring and optimizing overall HTEC customer success through effective strategic planning, project management, and efficient day-to-day delivery management and execution. In addition, the COO will also be expected to lead all client relations and consulting to ensure smooth delivery of service with positive feedback and relationships.


Ideal candidate

  • 3 years+ experience in a role similar to this.
  • Operationally minded
  • Empathetic and patient
  • Organized
  • Experienced in a role similar to this


2. Duties and Responsibilities

  • Customer Health Scoring
  • Customer journey and success processes
  • Builds and maintains sound and professional relationships with FEGP client CEOs ● Leverages data and analytics to develop, lead, and measure results for FEGP client campaigns and projects
  • Leverages data and analytics to develop, lead, and measure internal process efficiencies and effectiveness and quality
  • Defines, leads, and tracks process and systems development programs to successful completion across for FEGP
  • Reviews HTEC delivery and operational effectiveness and ensures continuous improvement measures are put in place to maximize quality, organizational efficiency, and productivity.
  • Rapid Go-to-market (GTM) adoption & success campaigns
  • Defines, builds and delivers strategies and plans based on industry best practice that ensure excellent service and results are delivered to FEGP clients, resulting in revenue growth and client retention
  • Develops and delivers GTM, Customer Success & Quality Improvement initiatives to improve the effectiveness and efficiency as well as adoption of new FEGP offer / value proposition transfer to clients, including:
  • Oversees the effective & efficient onboarding of new FEGP clients, as well as the day-to-day operational and customer success management and consulting.

3. Measures of Success (KPIs)

  • All FEGP campaigns delivering cash-flow within 3 months
  • Successful and high-quality campaigns in place yielding great results for FEGP clients
  • 100% Client Retention
  • Net promoter Score (NPS) of min 90% for HTEC clients
  • Successful implementation and “Done for You” offer in FEGP with positive client outcomes

Positively impacting the culture of the business by living and demonstrating the values on a day-to-day basis