Chief Operating Officer Jobs

Canlan Sports is one of North America's largest private sector operators of multi-purpose recreational sports and entertainment complexes. Our vision is simple: create the most innovative & extraordinary sports experiences for our communities.
We own and operate 17 sports complexes, with nearly 50 ice surfaces, 20 multi-sport courts, 5 indoor turf fields, and 5 beach volleyball courts. It's a lot to play on!
Canlan Sports focuses on the development of our core brands for our sports communities' diverse needs. The standardized curriculum, operations and execution of our experiences and our sport-for-life approach defines us as the leaders in grassroots programming, leagues, and tournaments, for any age and every skill level.
Canlan is currently looking for Chief Operating Officer!
Job Summary
Lead sports complex level product & service execution, employee and customer experience and the development of lean business systems and processes to create optimum efficiency and overall company growth. Provide strong and effective leadership to direct reports to foster an environment that encourages full contribution to the overall company objectives. Work closely with the other Executive Team members and their disciplines, to identify, recommend, develop, implement, and support innovative customer facing and employee journey technology solutions, as well as simplified and efficient operational systems. Ensure that each sports complex is managed in a manner that contributes to the achievement of the objectives established in the Annual Operating plan (AOP), thereby maximizing sports complex revenue leading to company profitability.
Provides a strategic business perspective to identify and address the needs of the business through effective leadership and management skills within the department and across the organization. Working with the President & CEO and the Executive team, acts as a partner in the development of a Strategic Plan that charts the future course of the company. The achievement of the key objectives in the plan specific to the Operations will be the primary responsibility of the Chief Operating Officer.
Maintaining a high level of ethics and integrity in all dealings, taking personal accountability and setting positive examples for direct reports are necessities for this position. Proactively face adversity and challenges head on while being committed to providing customers with excellent product & service delivery. The Chief Operating Officer must possess a strong understanding of the industry and be aware of how strategies, trends and policies work in the marketplace. Achieving goals successfully and making good decisions based upon analysis, wisdom, experience, and judgment is required. The capacity for negotiating skillfully in tough situations, utilizing leadership skills daily and maintaining positive relationships while under pressure is a must.
Accountabilities
This role is accountable for:

• Health & Safety
• Sports complex level performance in the areas of:
• Employee & Customer Experience
• Product & Service Execution
• Revenue generation in areas of responsibility
• Lean systems and processes
• Energy Management
• Asset Life Cycle Planning – CAPEX/OPEX
• Expense Management in areas of responsibility
• Adhering to the code of conduct and Canlan Sports’ Core Values
• Building asset protection, repair & maintenance

Achieving performance plan targetsStrategic vendor and regulator relations in areas of responsibilityQualifications and Education

• LEAN & CI Certifications a plus i.e., Six Sigma, Black Belt, Master Black Belt etc.
• Master’s degree in business or related field would be an asset.
• Bachelor’s degree in business administration, or related field.

Abilities, Attributes And Experience

• Calm under pressure and able to quickly address urgent matters.
• Must be able to make timely decisions using the information that is available.
• Able to quickly overcome obstacles to achieve cooperation and to foster harmonious relations.
• Ability to lead operational excellence teams and encourage a LEAN mindset with experience In process engineering/reengineering.
• Strong project management skills. Able to balance competing priorities, complex situations, and tight deadlines.
• Strong business acumen.
• Exhibits a firm, but fair management style. Must “lead by example” by effectively training and evaluating direct reports to perform all tasks in their department. Must be able to quickly earn credibility and respect as a leader.
• Must be able to view the business broadly and understand resource restraints placed on it by financial, employee, management, industry, sales, and other internal/external factors.
• Passionate. Must understand that delivering industry leading customer experience is critical and thrive in a fast-paced, high-energy environment.
• Able to mentor, coach and develop leaders to their full potential.
• Excellent written, verbal, and interpersonal communications skills.
• Able to think creatively and strategically to successfully mediate and negotiate with individuals and groups internally and externally.
• Minimum of 15+ years in an operations leadership role, with a minimum of 5 years as part of an Executive team, with a proven track record to lead and motivate groups and individuals at the mid and upper levels of management.
• A solid grasp of data analysis and performance metrics.
• Must like working with people in collaboration and having a hands-on approach to creating success. Must be able to share success with a team and the company. Managing for results.
• Strong customer service orientation with a commitment to customer satisfaction. Must have a value-added mindset.
• Be able to diagnose problems quickly and have foresight into potential issues.
• Must be proficient in MS Office applications and have a strong understanding of how to leverage technology to improve operations.

If you are interested in this role and becoming part of the Canlan team, please apply online.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices