Cart Attendant - Coquitlam - Full-Time (Coquitlam, British Columbia, Ca, V3K 3T5)

Cart Attendant
Key Purpose
The Cart Attendant provides superior customer service to customers while assisting with carrying items to vehicles or delivering goods on the premise for our client, IKEA. As a Cart Attendant, you will ensure that carts are collected from parking lots and garages, cleaned, and returned to the proper area. You will work successfully with fellow employees, clients, and all levels of the organization. You are expected to understand and follow instructions, both verbal and written; and explain how to complete a task using basic communication skills.
Success Criteria

• Present a professional appearance and conduct
• Take direction and respond to supervision
• Instilling trust
• Fill in during staff shortage
• Use proper personal protective equipment
• Communicate with the lead, supervisor, co-workers, managers, and customers professionally
• Support shift lead in completing punch-list items
• Perform work assignments in a team with other employees
• Follow all company procedures, policies, and rules
• Understand reporting systems and the environment
• Understand customer service and satisfaction
• Comply with safety rules, policies, and procedures
• Maintain clean work area

Key Areas of Collaboration and Influence

• Coordinate activities with other internal departments
• A solid commitment to the guest experience
• Participate in team meetings
• Willingness to take directions from the Lead, Supervisor, or Manager
• Build respectful relationships with all teammates and guests
• Always remember safety first

Ideal Candidate Experience

• Be able to work with little supervision
• Demonstrates exceptional customer service skills
• Must be a team player and committed to working in a quality environment
• No previous experience is required
• Understand that safety is a top priority and comply with all safety rules, policies, and procedures

Key Accountabilities

• Remove trash, clean, and sanitize shopping tool handles
• Collect and distribute shopping tools
• Remove damaged shopping tools from Unit circulation and submit Work Order for repair
• Assist customers with loading items into vehicles
• May perform other duties as assigned
• Replenish and manage shopping tools (trolleys, bags, baskets, pencils, shopping list, measuring tapes, catalogues, brochures, etc.)
• Remove and gather empty shopping tools left outside or inside of the unit, in noncommercial customer areas such as exit, customer service area, transit zones, and bring them to the dedicated pick-up locations

Physical Demands & Work Environment

• Climb or balance <33% Stoop, Kneel, Crouch, or Crawl <33%
• To perform the necessary functions and tasks of the job you are required to: Stand 33%, Walk >66%, Sit <10%
• Use of hands and fingers to touch, handle, grip, feel, grasp <66%
• Push/pull and grasp with hands and arms 33-50%
• Perform repetitive tasks
• Must be able to stand for extended periods of time
• Frequently lift 0-10 pounds
• Must be able to work under pressure and time deadlines during peak periods
• Reach above shoulders <33%

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
While the initial assignment is at an IKEA location, as an employer, ISS has the right to assign the employee to multiple locations within a geographic region, relocate the role to an alternate location or to service another client within the proximity of the geographic location of the employee (or as agreed) for any reason, including for changing business or client needs.