Base Supervisor (Lethbridge) Jobs

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Pacific Coastal Airlines is seeking a permanent full time Base Supervisor based in Lethbridge to support our Capacity Purchase Agreement with WestJet, operating as WestJet Link in the region. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individuals to continue their career with our growing company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. Under the Pacific Coastal banner we fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia and Alberta.

Base Supervisor is a functional leadership position responsible for providing supervision, direction, support and training to all Customer Service Agents at the Lethbridge base. The successful individual will be expected to role model behaviors that respect the corporate values, professionalism, diversity and service excellence to our internal and external customers.

Job Responsibilities

• Prepare monthly and annual reports within prescribed timelines
• Foster and maintain a culture that is respectful, supportive and engaging
• Complete annual employee evaluations
• Challenge the teams' capacity by establishing and achieving annual safety, health and operational goals and objectives
• Monitor and audit all areas of the base operations to ensure compliance with all published standards and regulatory requirements
• Identify, address and support employee performance in a timely manner and engage in effective progressive discipline as necessary
• Actively participate in Base Supervisor team meetings
• Provide leadership, training and performance management to all team members
• Develop appropriate corrective action plans to resolve operational audit findings with the goal to improve the department's overall safety, increase operational effectiveness and reduce operational costs
• Build a strong, competent and cohesive team of employees that are motivated to support the Company's vision and uphold and reflect positively on the Company's values
• Other duties as assigned
• Prepare work schedules, ensure adequate and efficient staffing
• Approve timesheets and authorize overtime hours according to standards
• Ensure adequate training, currency checks and daily communication support
• Ensure all ground operations are conducted in a structured, organized, efficient fashion, without sacrificing public safety, or the quality standards

Qualifications And Competencies

• Experience working with Sabre is an asset
• Minimum of two years' experience in supervisory or management role
• A minimum of 5 years' experience in a customer service environment
• Aviation/airline operations experience is a very strong asset

Abilities

• Planning, forecasting, goal setting, coaching skills
• Excellent communication, organizational, time management and multi-tasking skills
• Ability to motivate, engage and inspire team members
• Computer Skills (Web, Excel, Word and Intelisys)

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Compensation: We recognize and value industry experience by offering competitive compensation commensurate with prior experience. We offer long term pay progression to recognize years of service as well as a company match Group RRSP for retirement planning.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, travel medical, life insurance, AD&D, Short Term Disability, Long Term Disability, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Interested applicants please complete your job application by clicking on https://pacificcoastal.prevueaps.com/jobs/

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying