Base Manager (Edmonton) Jobs

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Edmonton location is seeking an experienced Base Manager to support our diverse operations.

Description

The Base Manager is responsible for the strategic direction and leadership for the overall administrative operations, which includes staff and service administration. This role is to effectively and efficiently manage the development and directions of the operational team to drive the growth of revenue, technical productivity and promote high quality customer satisfaction while building relationships and ensuring the integration of strategic plans with company operations.

Responsibilities

• Responsible for recruitment, hiring, terminations and performance management.
• Perform any other duties as required.
• Measure and monitor key customer service areas.
• Handle Customer enquiries and complaints.
• Develop and implement strategies around improving the financial performance of the department.
• Enhance and develop policies, procedures to meet the goals of the department.
• Review and use the monthly statements to ensure expense control and proactively plan service and sales goals.
• Monitor financial performance to ensure the department is meeting or exceeding budgetary commitment.
• Examines reports (e.g., inventory, sales and daily reports) to determine the operational activities of the company and ensure optimum performance.
• Budget preparation and monitoring of the department.
• Negotiating contracts with customers.
• Responsible for appropriate staff levels to meet requirements of the department.
• Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers.
• Establishes the overall vision and direction for the implementation of the internal operations.
• Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary.
• Ensure exceptional, courteous, and respectful customer service.
• Analyzes and report on the daily, monthly and annually department’s key performance indicators and industry trends.
• Meet regularly with department heads and senior management; facilitate resolution of issues/problems between business units and/or departments.
• Analyze the Customer’s concern and present options to solve their issues.
• Develop and implement new business strategies for creating or improving processes and procedures to improve corporate performance.
• Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.

Qualifications And Experience

• Well-developed interpersonal skills, including a demonstrated ability to influence and negotiate and a track record of dealing successfully with internal and external stakeholders.
• Able to work collaboratively as a productive member of the EFC Team.
• Excellent interpersonal and communication skills, including written and verbal skills, to communicate with all levels of the organization and multiplate stakeholders.
• Must possess a valid driver’s license with clean drivers abstract.
• Minimum of five (5) years previous management experience, including direct experience with operations, business processes and leading teams.
• Effective attention to detail and a high degree of accuracy.
• Highly motivated and organized with the ability to work under pressure.
• Demonstrated critical thinking, problem solving and decision-making skills, including the ability to identify key issues and effectively overcome internal and external challenges or obstacles.
• Effective leadership skills, with a strong focus on operations and business processes.
• Ability to obtain/hold an airport Restricted Area Identity Card / Restricted Area Pass and required security clearances.
• A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization.
• Strong knowledge of Microsoft Office products, including Excel, Word, and PowerPoint.
• Previous working experience in the aviation industry with direct working knowledge of main terminal, charter, cargo and fueling operations in an airport facility is preferred.
• Ability to effectively manage multiple priorities and timelines.
• Completion of a Post-Secondary diploma or degree in a related field preferred.
• Good financial and business awareness.

What EFC can Offer?

• An incredible work environment focused on hard work, fun and celebrating our successes.
• Competitive compensation
• A discretionary bonus program based on over all company performance.
• Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.
• Extended Health and Dental Benefits for Full Time Employees with minimal premiums.
• Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
• Free Health and Dental Benefits for Part Time Employees.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities within EFC. Please include your resume and cover letter when applying for this position.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.

INDALL